Multi-Channel Contact Centre Pro (Flexible Work Options)

Transport for NSW; Burwood; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW is seeking a dedicated Call Centre & Customer Service professional at Burwood, NSW. You will handle customer inquiries across phone, chat, and digital channels, ensuring accurate processing of requests and transactions.

Join a team focused on cross-training across EDM, Fleet Management and Travel Services to enable a flexible, multi-skilled service delivery model while maintaining high satisfaction and efficient outcomes for the community.

Qualifications

• Strong customer service, communication and problem-solving skills.
• Ability to learn and navigate new systems and processes.
• Adaptable, collaborative and willing to learn across multiple service areas.

Responsibilities

• Provide responsive customer service across multiple channels (phone, live chat, digital enquiries).
• Accurately process customer requests and transactions.
• Utilize EDM, Fleet Management and Travel Services systems to support a flexible service delivery model.

Skills

Customer service

Communication

Problem solving

Tools

EDM system

Fleet management

Travel services

Job description

Transport for NSW is seeking a dedicated Call Centre & Customer Service professional at Burwood, NSW. You will handle customer inquiries across phone, chat, and digital channels, ensuring accurate processing of requests and transactions.

Join a team focused on cross-training across EDM, Fleet Management and Travel Services to enable a flexible, multi-skilled service delivery model while maintaining high satisfaction and efficient outcomes for the community.