Contact Centre Agent (Burwood)

the original; Burwood; On-site; AUD 45,000 - 65,000; Full time

Job summary

Transport for NSW is recruiting for a customer service role in New South Wales. The position involves providing responsive support across phone, live chat, and digital enquiries from our Burwood office.

You will learn and navigate different systems, manage competing priorities, and deliver accurate outcomes for customers in a fast-paced environment. Flexibility and collaboration are valued as you develop capabilities across service areas.

Qualifications

• You bring strong customer service, communication and problem-solving skills.
• You can learn and navigate new systems and processes, manage competing priorities and maintain accuracy when processing customer requests.
• You are adaptable, collaborative and willing to learn, with an interest in developing capability across multiple service areas.

Responsibilities

• Provide responsive customer service across multiple channels, including phone, live chat and digital enquiries, while accurately processing customer requests and transactions.
• Build capability across Electronic Document Management (EDM), Fleet Management and Travel Services, with progressive cross-training supporting a flexible, multi-skilled service delivery model.
• Use multiple systems, procedures and knowledge resources to manage competing priorities, resolve enquiries and deliver accurate and timely outcomes for customers.

Job description

You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Provide responsive customer service across multiple channels, including phone, live chat and digital enquiries, while accurately processing customer requests and transactions.

Build capability acrossElectronic Document Management (EDM), Fleet Management and Travel Services, with progressive cross-training supporting a flexible, multi-skilled service delivery model.

Use multiple systems, procedures and knowledge resources to manage competing priorities, resolve enquiries and deliver accurate and timely outcomes for customers.

For more information on this position and business unit, view the role description and information pack.

About you

You bring strong customer service, communication and problem-solving skills, with the ability to support customers in a fast-paced service environment.

You can learn and navigate new systems and processes, manage competing priorities and maintain accuracy when processing customer requests.

You are adaptable, collaborative and willing to learn, with an interest in developing capability across multiple service areas.

Work Location

Join our team with multiple vacancies available at our Burwood office.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more via Flexible work options and policy.

Applications close 11:59 PM Wednesday 28th October 2026.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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