Call Centre Operator

Spinifex Recruiting; Parramatta; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work after training

Structured onboarding and training

Job summary

Spinifex Recruiting is hiring three experienced Customer Service/Call Centre Operators in Parramatta to support the TrainLink Travel & Recreation business line. You will handle customer enquiries in a fast-paced environment and will receive comprehensive training with ongoing support to help you succeed.

Ideal candidates will have call centre or office-based experience, strong communication skills, and solid computer literacy. Hybrid work arrangements may be available after training.

Qualifications

• Customer service experience in call centre, administration, retail or similar.
• Strong verbal and written communication skills.
• Previous office-based experience.
• Basic computer skills and familiarity with common software.

Responsibilities

• Assist customers with enquiries delivering excellent service in a busy contact centre.
• Join a training programme and receive ongoing support to perform effectively.

Skills

Customer service

Call centre

Communication skills

Office experience

Computer skills

Government experience

Job description

We're looking for 3 experienced Customer Service/Call Centre Operators to join a busy contact centre team supporting the TrainLink Travel & Recreation business line based in Parramatta.

About the Role

As a Contact Centre Operator, you will assist customers with enquiries while delivering exceptional service in a fast-paced environment. You will receive comprehensive training and ongoing support to help you succeed.

What We're Looking For

• Customer service experience (call centre, administration, retail or similar)
• Excellent verbal and written communication skills
• Previous office-based experience
• Strong computer skills, including:
• Government experience is advantageous but not essential

Working Hours

• Up to 35 hours per week
• Rotating roster between 6am to 10pm
• Monday to Sunday, including public holidays
• Two-week rotating shifts (early, mid and late shifts)

Hybrid working arrangements may be available after successful completion of training and competency assessments, subject to business requirements.

Recruitment Process

Shortlisted candidates will be invited to attend a 30-minute Microsoft Teams interview with the Hiring Manager.