MS365 L2 Support Engineer – Hybrid, Sydney

Ambition Recruitment; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Ambition Recruitment in Sydney Hills District NSW is seeking a hands-on L2 Support Engineer for a 6-month contract. The role blends remote and on-site work, with regular travel to client sites across the wider Sydney area; owning the M365 troubleshooting workload and collaborating with the L3 team.

You will support M365, Exchange, SharePoint, Intune, VMware, and Azure tasks, while delivering reliable client-facing service and building strong relationships.

Qualifications

• Strong M365 troubleshooting across Exchange and SharePoint.
• Excellent client-facing communication and relationship-building.
• Proactive problem-solving with a solutions-first mindset.
• Driver's license and willingness to travel by road.

Responsibilities

• Provide L2 support across M365 environments, on-prem servers and VMware.
• Deploy and support Intune for user devices.
• Deliver core networking support as needed.
• Assist with Azure tasks as required.
• Escalate complex issues to L3 and collaborate on resolutions.
• Build strong client relationships face-to-face and over the phone.
• Travel to client sites across the wider Sydney area.

Skills

M365 troubleshooting

Client-facing skills

Azure

Networking basics

MSP experience

Tools

VMware

Intune

Job description

Ambition Recruitment in Sydney Hills District NSW is seeking a hands-on L2 Support Engineer for a 6-month contract. The role blends remote and on-site work, with regular travel to client sites across the wider Sydney area; owning the M365 troubleshooting workload and collaborating with the L3 team.

You will support M365, Exchange, SharePoint, Intune, VMware, and Azure tasks, while delivering reliable client-facing service and building strong relationships.