Hybrid Onsite L2 IT Support Engineer

Fuse Technology; Sydney; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Certification bonus

Résumé du poste

Fuse Technology is seeking a motivated Level 2 Support Engineer to join our Sydney CBD team, splitting time between client sites and our Sydney HQ. You’ll solve a range of hardware, software, and network issues while delivering strong customer service.

You’ll support Microsoft cloud technologies (Microsoft 365, Azure, Endpoint Manager, Intune) and manage tickets within SLAs, collaborating with the IT team. This role includes on-site and remote support, plus ongoing certification opportunities.

Qualifications

• Minimum 2 years’ experience in a Level 2 or equivalent technical desktop support role, ideally within a Service Desk or MSP environment.
• Strong troubleshooting skills across desktop hardware, software, and network issues.
• Hands-on experience with Microsoft cloud technologies including Microsoft 365, Azure, Endpoint Manager, and Intune

Responsabilités

• Represent Fuse professionally at all times, fostering trust and delivering a positive customer experience
• Deliver Level 2 technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues promptly
• Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager
• Manage tickets accurately and within agreed timeframes, following standard operating procedures
• Collaborate with the IT team to provide excellent customer service and meet or exceed SLAs
• Install, configure, and maintain hardware (desktops, laptops, printers) and related equipment
• Oversee onboarding/offboarding processes, including software setup, system upgrades, and access management
• Maintain hardware/software inventory and asset tracking
• Provide remote and on-site support for customers’ infrastructure, systems, and applications
• Manage patching, security updates, backup monitoring, and issue resolution
• Monitor devices and infrastructure performance
• Stay current with industry developments through relevant certifications.
• Participate in the weekend On-Call roster
• Escalate complex technical problems to relevant teams as required

Connaissances

Troubleshooting

Microsoft 365

Azure

Intune

Endpoint Manager

Active Directory

Exchange

Networking basics

Customer service

Windows/macOS support

Outils

Office 365

Azure

Intune

Endpoint Manager

Active Directory

Exchange

Description du poste

Fuse Technology is seeking a motivated Level 2 Support Engineer to join our Sydney CBD team, splitting time between client sites and our Sydney HQ. You’ll solve a range of hardware, software, and network issues while delivering strong customer service.

You’ll support Microsoft cloud technologies (Microsoft 365, Azure, Endpoint Manager, Intune) and manage tickets within SLAs, collaborating with the IT team. This role includes on-site and remote support, plus ongoing certification opportunities.