Support Engineer - Dynamics 365 - 6 Month Rolling Contract

The Recruitment Company; Sydney; Remote; AUD 90,000 - 130,000; Full time

Job summary

The Recruitment Company is seeking an experienced Dynamics 365 Support Engineer for a leading technology consultancy. You'll support Customer Service, Contact Center and Power Platform environments, working with stakeholders across client sites and remotely.

You'll bring strong troubleshooting and incident response skills, experience with D365 configurations, and a solid understanding of case management and routing.

Qualifications

• Experience supporting Dynamics 365 Customer Service / Contact Center.
• Strong Power Platform skills: Power Automate, Power Apps, and integrations.
• L2/L3 support experience with strong troubleshooting and incident response.
• Understanding of case management, unified routing, and D365 configuration.
• Clear communication with both technical and non-technical stakeholders.
• Australian Citizenship; security clearance highly regarded (desirable).

Skills

Dynamics 365

Power Platform

Customer Service

Incident Response

Troubleshooting

Tools

Power Automate

Power Apps

Integrations

Job description

My client is a leading technology consultancy known for delivering enterprise Microsoft solutions across complex environments. As they continue to grow their Managed Services practice, they are seeking an experienced Dynamics 365 Support Engineer to support and optimise business-critical Customer Service, Contact Center and Power Platform environments.

Experience supporting Dynamics 365 Customer Service / Contact Center

Strong capability across Power Platform – Power Automate, Power Apps, integrations

L2/L3 support experience with strong troubleshooting and incident response skills

Understanding of case management, unified routing and D365 configuration

Clear communication with technical and non-technical stakeholders

Familiarity with ISM, Essential 8, NIST standards (desirable)

Australian Citizenship required; security clearance highly regarded

This is a great opportunity for a proactive support engineer who enjoys solving problems, improving systems, and delivering excellent client experiences. The role is also open to most Australian locations including Sydney, Melbourne, Brisbane and is mainly working from home.