L2/3 Service Desk Engineer – Microsoft 365 & Endpoints

MIACOR IT; Brisbane; Presencial; AUD 70.000 - 95.000; Jornada completa

Descripción de la vacante

MIACOR IT is seeking an experienced L2/3 Service Desk Engineer to provide remote support across diverse clients in a Microsoft-centric environment. You will own issues end-to-end, investigate complex Microsoft 365, Windows, and endpoint problems, and help clients through detailed diagnostics.

Ideal candidates have MSP experience, solid knowledge of Entra ID, Intune, Exchange Online and Teams, plus strong AD/GP and networking fundamentals.

Formación

• Solid experience in an L2 Service Desk / Managed Services environment.
• Microsoft 365 administration and troubleshooting experience.
• Strong Windows desktop and endpoint troubleshooting skills.
• Experience with Microsoft Entra ID and Intune.
• Exchange Online and Microsoft Teams experience.
• Active Directory and Group Policy knowledge.
• A good understanding of networking fundamentals.
• Experience supporting multiple customers, environments and priorities.
• Strong troubleshooting and diagnostic skills.
• Excellent written and verbal communication.
• The ability to explain technical issues to non-technical users without making them feel stupid.
• A genuine sense of ownership and follow-through.

Responsabilidades

• Own L2 support issues from investigation through to resolution.
• Troubleshoot Microsoft 365, Windows and endpoint issues.
• Support users across the Microsoft modern workplace.
• Investigate problems rather than treating symptoms.
• Troubleshoot Entra ID, Intune, Exchange Online, Teams and SharePoint.
• Provide Windows 10/11 and general endpoint support.
• Assist with basic to intermediate networking (DNS, DHCP, TCP/IP, VPNs, Wi‑Fi).
• Work with servers, Active Directory and hybrid environments when required.
• Monitor, investigate and resolve alerts and recurring issues.
• Escalate effectively with proper triage and detailed notes.
• Maintain accurate ticket notes and documentation.
• Share knowledge and help less-experienced engineers.
• Identify recurring problems and opportunities to improve client environments.

Conocimientos

L2/3 Service Desk

MSP experience

Microsoft 365 administration

Windows desktop troubleshooting

Entra ID

Intune

Exchange Online

Microsoft Teams

Active Directory

Group Policy

Networking fundamentals

Troubleshooting

Communication

Ownership & follow-through

Descripción del empleo

MIACOR IT is seeking an experienced L2/3 Service Desk Engineer to provide remote support across diverse clients in a Microsoft-centric environment. You will own issues end-to-end, investigate complex Microsoft 365, Windows, and endpoint problems, and help clients through detailed diagnostics.

Ideal candidates have MSP experience, solid knowledge of Entra ID, Intune, Exchange Online and Teams, plus strong AD/GP and networking fundamentals.