Mountain Inn Hotel Manager - Guest Experience & Ops Lead

Bernti's Mountain Inn; Thredbo; On-site; AUD 90,000 - 120,000; Full time

Job summary

Bernti's Mountain Inn in Thredbo Village NSW is seeking a Hotel Manager to oversee day-to-day operations, ensure exceptional guest experiences, and drive profitability across front desk, housekeeping, and F&B services.

You will lead rostering, workforce planning, and cost management while maintaining high service standards. A Diploma/Degree in hospitality and RSA certification are desirable; strong leadership, communication, and organisational skills are essential.

Qualifications

• Experience in hotel, hospitality or accommodation management.

Responsibilities

• Oversee front office and reception operations, guest check-in/check-out, and reservations.
• Lead housekeeping and ensure high cleanliness standards across the property.
• Supervise cafe/restaurant/bar and food service operations; drive guest service excellence.
• Recruit, train, develop, and retain team members; conduct regular performance reviews.
• Prepare and maintain weekly/fortnightly rosters across all departments.
• Monitor compliance with workplace health and safety and hospitality regulations.
• Ensure professional presentation and service delivery; handle guest enquiries and complaints.
• Drive operational excellence and profitability through effective cost controls.

Skills

Leadership

Customer service

Conflict resolution

Rostering

Workforce planning

Labour cost management

Communication

Organisational skills

Hotel management systems

Microsoft Office

Education

Diploma or Degree in Hospitality Management/Business

Tools

Hotel management systems

Microsoft Office

Job description

Bernti's Mountain Inn in Thredbo Village NSW is seeking a Hotel Manager to oversee day-to-day operations, ensure exceptional guest experiences, and drive profitability across front desk, housekeeping, and F&B services.

You will lead rostering, workforce planning, and cost management while maintaining high service standards. A Diploma/Degree in hospitality and RSA certification are desirable; strong leadership, communication, and organisational skills are essential.