Motel Operations & Guest Experience Leader

Rc Traders Pty Ltd; South Grafton; On-site; AUD 70,000 - 90,000; Full time

Job summary

Grafton Motel Inn in New South Wales is seeking an experienced Motel Manager to oversee daily operations, ensure high accommodation standards and deliver an exceptional guest experience. You will lead reservations, reception, housekeeping and maintenance, manage budgets, monitor occupancy and revenue, and supervise front desk and maintenance staff to maintain smooth operations.

A Diploma or higher in Hospitality Management and at least three years’ experience in accommodation management are

Qualifications

• Diploma or higher qualification in Hospitality Management, Hotel Management or related field.
• Minimum of three years' experience in hotel, motel, resort or accommodation management.
• Experience managing accommodation operations including reservations, reception, housekeeping and maintenance coordination.
• Budgeting, financial management, revenue monitoring and cost control knowledge.
• Familiarity with property management systems (PMS) and reservation platforms.

Responsibilities

• Planning, organising and directing the overall operations of the motel, including accommodation services, reservations, reception, housekeeping and property maintenance.
• Managing daily motel activities to ensure efficient operations, consistent service delivery and high standards of guest satisfaction.
• Developing and implementing operational policies, procedures and service standards to improve efficiency and maintain the quality of accommodation services.
• Preparing and managing operational budgets, monitoring revenue and expenditure, controlling operating costs and maintaining financial and statistical records.
• Monitoring room occupancy, booking trends, accommodation rates and revenue performance, and implementing strategies to maximise occupancy and profitability.
• Supervising reservation systems, guest check-in and check-out procedures, room allocations and accommodation bookings to ensure efficient guest services.
• Recruiting, training, supervising motel employees, including reception, housekeeping and maintenance personnel.
• Preparing staff rosters, allocating responsibilities, monitoring employee performance and ensuring appropriate staffing levels to meet operational requirements.
• Managing guest enquiries, feedback and complaints, resolving service-related issues professionally and implementing improvements to enhance customer satisfaction.
• Coordinating property maintenance, repairs, equipment servicing and improvements to ensure guest rooms, facilities and common areas are maintained to appropriate standards.
• Conducting regular inspections of guest rooms, accommodation facilities and public areas to ensure cleanliness, presentation, safety and operational readiness.
• Managing relationships with suppliers, service providers, contractors and booking platforms to support effective motel operations.
• Ensuring compliance with applicable workplace health and safety requirements, fire safety standards, employment obligations and other relevant statutory regulations.

Skills

Leadership

Operational management

Customer service

Staff development

Budgeting

Education

Diploma or higher in Hospitality Management

Tools

PMS

Reservation platforms

CRM systems

Job description

Grafton Motel Inn in New South Wales is seeking an experienced Motel Manager to oversee daily operations, ensure high accommodation standards and deliver an exceptional guest experience. You will lead reservations, reception, housekeeping and maintenance, manage budgets, monitor occupancy and revenue, and supervise front desk and maintenance staff to maintain smooth operations.

A Diploma or higher in Hospitality Management and at least three years’ experience in accommodation management are