Hotel Manager

Bernti's Mountain Inn; Thredbo; On-site; AUD 90,000 - 120,000; Full time

Job summary

Bernti's Mountain Inn in Thredbo Village NSW is seeking a Hotel Manager to oversee day-to-day operations, ensure exceptional guest experiences, and drive profitability across front desk, housekeeping, and F&B services.

You will lead rostering, workforce planning, and cost management while maintaining high service standards. A Diploma/Degree in hospitality and RSA certification are desirable; strong leadership, communication, and organisational skills are essential.

Qualifications

• Experience in hotel, hospitality or accommodation management.

Responsibilities

• Oversee front office and reception operations, guest check-in/check-out, and reservations.
• Lead housekeeping and ensure high cleanliness standards across the property.
• Supervise cafe/restaurant/bar and food service operations; drive guest service excellence.
• Recruit, train, develop, and retain team members; conduct regular performance reviews.
• Prepare and maintain weekly/fortnightly rosters across all departments.
• Monitor compliance with workplace health and safety and hospitality regulations.
• Ensure professional presentation and service delivery; handle guest enquiries and complaints.
• Drive operational excellence and profitability through effective cost controls.

Skills

Leadership

Customer service

Conflict resolution

Rostering

Workforce planning

Labour cost management

Communication

Organisational skills

Hotel management systems

Microsoft Office

Education

Diploma or Degree in Hospitality Management/Business

Tools

Hotel management systems

Microsoft Office

Job description

Bernti's Mountain Inn – Thredbo Village NSW

The Hotel Manager is responsible for the overall day-to-day operation of the hotel, ensuring exceptional guest experiences, efficient business operations, and compliance with company policies and industry standards. The role oversees front desk operations, housekeeping services, food and beverage operations, staff management, rostering, and customer service while driving operational excellence and profitability.

Key responsibilities

• Oversee all front office and reception functions and ensure efficient guest check-in, check-out, and reservation processes
• Monitor front desk standards and ensure professional presentation and service delivery
• Manage guest enquiries, complaints, and special requests promptly and professionally
• Lead and supervise the housekeeping team to maintain high cleanliness standards throughout the property
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities
• Manage housekeeping schedules and staffing levels to meet operational requirements
• Supervise offsite cafe, restaurant, bar, and food service operations and lead restaurant staff to deliver exceptional guest service
• Recruit, train, develop, and retain team members and conduct regular performance reviews
• Prepare and maintain weekly and fortnightly rosters across all departments
• Ensure compliance with workplace health and safety requirements and hospitality regulations

About you

• Previous experience in hotel, hospitality, or accommodation management
• Demonstrated leadership experience managing multidisciplinary teams
• Strong customer service and conflict resolution skills
• Experience with rostering, workforce planning, and labour cost management
• Excellent communication and organisational skills
• Sound knowledge of hospitality operations, including front office, housekeeping, and food and beverage services
• Proficiency in hotel management systems and Microsoft Office applications
• Diploma or Degree in Hospitality Management, Business Management, or a related field (desirable)
• Responsible Service of Alcohol (RSA) certification (desirable)

Talk to us about accommodation

We welcome applications from everyone, and would be especially pleased to hear from couples looking to embrace a mountain lifestyle together, with employment opportunities available across both the hotel and cafe.