Motor Claims Specialist – Customer-Centric & Efficient

Allianz Australia; Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development and mentoring

Employee share purchase program

Job summary

Allianz Australia is seeking a Motors Claims Lodgement Officer in Adelaide to deliver exceptional customer service to members and stakeholders. You will manage end-to-end motor claims, assess liability and liaise with relevant departments, while upholding company policies and data integrity.

The role emphasizes strong communication, collaboration, and the ability to adapt to peak demand with a focus on continuous development within a hybrid work environment.

Qualifications

• Delivers exceptional, customer-centric service to members and stakeholders.
• Collaborates with colleagues and upholds company values in all interactions.
• Manages end-to-end claims including liability assessment, processing payments, fraud identification, and liaising with departments.

Responsibilities

• Maintain accurate records and adhere to legal and regulatory requirements.
• Meet performance targets and follow internal procedures and service standards.
• Provide high-quality data entry and communication throughout the claims process.
• Adapt to peak demand, stay organised and cross-skill across products as needed.
• Support flexible, hybrid working arrangements and respond to development opportunities.

Skills

Communication

Teamwork

Customer focus

MS Office

Tools

MS Office

Job description

Allianz Australia is seeking a Motors Claims Lodgement Officer in Adelaide to deliver exceptional customer service to members and stakeholders. You will manage end-to-end motor claims, assess liability and liaise with relevant departments, while upholding company policies and data integrity.

The role emphasizes strong communication, collaboration, and the ability to adapt to peak demand with a focus on continuous development within a hybrid work environment.