Senior Motor Claims Specialist

Auto & General; North Lakes; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses

Learning and development

Volunteer days

Paid parental leave

Wellbeing support

Employee discounts

Descrizione del lavoro

Auto & General in Toowong, Queensland, is seeking a Senior Motor Claims consultant to provide exceptional service and manage a portfolio of complex and high-value motor claims from intake to resolution. You will lead end-to-end claims handling and ensure compliance with ICA, PDS and regulatory standards.

The role emphasizes strong relationship building with clients and suppliers, accurate reserving, and proactive problem solving to restore customers to pre-claim condition while upholding

Competenze

• Investigation experience is highly desirable for complex motor claims.
• Strong knowledge of motor insurance claims and processes.
• Ability to build relationships with internal and external stakeholders and negotiate effectively.

Mansioni

• End-to-end management of a portfolio of complex motor claims.
• Review claims for acceptance in line with ICA, PDS and Ombudsman guidance.
• Manage claims life cycle including repairs, entitlements and settlements.
• Seek additional information to validate events and underwrite cover.
• Ensure accurate reserving and control claims costs.
• Perform Day-1 review of all retained claims.
• Assess duty of care and apply reasonable care in decision making.
• Coordinate with assessing team and suppliers to restore pre-claim condition.
• Identify vulnerability and arrange support services.

Conoscenze

Investigation experience

Insurance claims knowledge

Emotional intelligence

Negotiation skills

Stakeholder management

Descrizione del lavoro

Auto & General in Toowong, Queensland, is seeking a Senior Motor Claims consultant to provide exceptional service and manage a portfolio of complex and high-value motor claims from intake to resolution. You will lead end-to-end claims handling and ensure compliance with ICA, PDS and regulatory standards.

The role emphasizes strong relationship building with clients and suppliers, accurate reserving, and proactive problem solving to restore customers to pre-claim condition while upholding