Motor Claims Consultant

MAYDAY Recruitment Group - Winner Outstanding Agency 2023; Adelaide; Hybrid; AUD 80,000 - 85,000; Full time

Benefits offered by this job

WFH flexibility

Hybrid working model

Job summary

MAYDAY Recruitment Group has an exciting Motor Claims Consultant opportunity in Adelaide. This specialist insurer handles commercial motor, heavy motor, fleet, transport and logistics insurance, offering a broker-facing, relationship-driven claims role with a technical focus.

You will manage a portfolio of 200–250 ongoing claims, coordinate repairs, and work closely with brokers and assessors. Hybrid working and a CBD office are available, with strong team collaboration and career development in

Qualifications

• Experience in commercial motor, heavy motor, fleet, or domestic motor claims.
• Strong communication and stakeholder management.
• Highly organised with attention to detail.
• Proficient in Microsoft Office and claims systems.

Responsibilities

• Manage end-to-end motor claims.
• Coordinate repairs and liaise with suppliers and assessors.
• Build and maintain strong relationships with a panel of brokers.
• Provide updates and guidance to stakeholders throughout the claims process.
• Ensure accurate documentation and compliant file management.
• Negotiate fair and commercially sound outcomes.
• Contribute to initiatives that improve efficiency and claims performance.

Skills

Communication skills

Stakeholder management

Organizational skills

MS Office proficiency

Tools

Claims systems

Job description

Motor Claims Consultant - Join a Leading Specialist Insurer in Adelaide.

Ready to step into a more technical, relationship-driven claims role with a major player in the Australian insurance market?

This opportunity sits within a highly respected specialist insurer known for its expertise in commercial motor, heavy motor, fleet, transport, and logistics insurance. With a strong national presence and backing from a major insurance group, the business is recognised for its deep industry knowledge, robust claims capability, and long-standing broker relationships across Australia.

This is not your typical high-volume, transactional claims role – you’ll be working across more complex motor portfolios where service, technical understanding, and stakeholder management really matter.

What’s in it for you?

• $80,000-$85,000 + Super
• Adelaide CBD office (with WFH flexibility)
• Hybrid working model with strong team collaboration
• Exposure to complex, commercial and heavy motor claims
• Broker-facing role with a strong relationship focus
• Manage a portfolio of approx. 200-250 ongoing claims
• Work within a well-established, market-leading insurance environment

Your Key Responsibilities:

• Manage end-to-end motor claims
• Coordinate repairs and liaise with suppliers and assessors
• Build and maintain strong relationships with a dedicated panel of brokers
• Provide updates and guidance to stakeholders throughout the claims process
• Ensure accurate documentation and compliant file management
• Negotiate fair and commercially sound outcomes
• Contribute to initiatives that improve efficiency and claims performance

Who we’re looking for:

• Experience in commercial motor, heavy motor, fleet, or well-developed domestic motor claims
• Strong communication and stakeholder management skills
• Highly organised with strong attention to detail
• Confident using claims systems and Microsoft Office
• Customer-focused with a proactive, solutions-driven mindset
• Stable employment history and openness to developing within insurance

If you’re looking to move into a more technical, broker-facing claims role within a specialist motor insurance environment, this is a standout opportunity.