Motel Receptionist

Dubbo RSL; Dubbo; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Food discounts

Gym membership discount

CommBank Workplace Banking benefits

Job summary

Dubbo RSL Motel is seeking a friendly, customer-focused Casual Receptionist to join our team in Dubbo, NSW. This casual position operates on a rotating roster, with weekend shifts and weekday 7:30 am–9:30 pm coverage.

You may cover duties at The RSL Motel and Rhino Lodge and have opportunities for additional housekeeping hours. Responsibilities include greeting guests, handling inquiries, data entry, and maintaining a tidy reception area.

Qualifications

• Previous motel receptionist experience is advantageous.
• Excellent communication and interpersonal skills are required.
• Strong administrative skills including data entry and filing.
• Ability to multitask and prioritise in a fast-paced environment.
• Demonstrated problem-solving and conflict resolution abilities.
• Current RSA certificate (or ability to obtain before start).

Responsibilities

• Greet and welcome guests in a professional manner.
• Handle multiple phone calls and booking enquiries.
• Provide administrative support including data entry and filing.
• Assist with member and customer inquiries with prompt and accurate responses.
• Maintain a clean and organised reception area.

Skills

Guest greeting

Phone handling

Data entry

Administrative skills

Multitasking

Customer service

Conflict resolution

Communication skills

Tools

Microsoft Office

Job description

Dubbo RSL Motel is seeking a friendly and customer-focused Casual Receptionist to join our team in Dubbo, NSW. This role is integral to providing exceptional service to our guests, ensuring a positive first impression of our business.

This is a Casual role working on a rotating roster which may include weekends (7 hour shifts) and weekdays are 5 hour shifts with office hours starting at 7.30 am until 9.30 pm. This role will be to cover busy periods and staff leave when required.

You may also be required to work between The RSL Motel and Rhino Lodge on occasion with more hours available in housekeeping if interested.

About the role:

• Greeting and welcoming guests in a professional and courteous manner
• Handling multiple incoming phone calls and booking enquiries
• Providing administrative support, including data entry, filing, and other office duties
• Assisting with member and customer inquiries, ensuring prompt and accurate responses
• Maintaining a clean and organised reception area

What we're looking for:

• Previous experience in a motel receptionist role will be highly regarded
• Excellent communication and interpersonal skills, with a friendly and professional manner
• Strong administrative skills, including proficiency in Microsoft Office suite
• Ability to multitask and prioritise tasks in a fast-paced environment
• Demonstrated problem-solving and conflict resolution skills
• Availability to work when required
• Current Responsible Service of Alcohol certificate (RSA) or the ability to complete before commencement

Why work for us:

At Dubbo RSL Motel, we are committed to providing a supportive and engaging work environment for our employees. In this role, you will have the opportunity to develop your skills and advance your career, with access to ongoing training and development opportunities. We also offer a range of employee benefits, including discounts on food, beverages, discounted gym membership and CommBank Workplace Banking benefits.

About us

Dubbo RSL Motel is a vibrant and well appointed motel located in the heart of Dubbo, NSW. Having undergone a recent refurbishment our rooms are modern and immaculate. We pride ourselves on providing exceptional service and creating a welcoming atmosphere for our guests.