Casual Front Office and Houskeeping posisition

Club Macquarie; Newcastle-Maitland; On-site; AUD 30,000 - 41,000; Full time

Job summary

Club Macquarie is a 36 room Macquarie 4 Star motel seeking a reliable, self-motivated person for a casual all-rounder role combining Front Office reception and housekeeping. You will welcome guests, manage check-in/out, and support daily operations to ensure high standards of service during shifts across 7 days from 8am to 8pm.

Ideal candidates have experience in accommodation Front Desk and Housekeeping, with a passion for customer service, excellent communication, and strong attention to

Qualifications

• Experience in accommodation front desk and housekeeping.
• Customer service focus and attention to detail.
• Good communication and multitasking skills.
• Availability seven days, 8am–8pm.

Responsibilities

• Welcome guests, check-in/out and reservations management.
• Handle guest inquiries, emails and phone calls.
• Process payments and maintain guest records.
• Assist with housekeeping tasks and room readiness.
• Maintain cleanliness of public areas and back-of-house spaces.
• Report maintenance issues promptly.
• Restock amenities and supplies.

Skills

Front office

Housekeeping

Reception

Customer service

Job description

Casual Front Office and Houskeeping posisition

Club Macquarie is seeking to appoint a reliable and self-motivated person to join our team in a flexible all-rounder role at our 36 room Macquarie 4 Star motel. This is a Casual position and will encompass both front office reception duties and general housekeeping, depending on the operational needs of the property.

Key responsibilities

Front Office

Welcome guests and manage check-in and check-out processes

Manage reservations, guest enquiries, emails and telephone calls

Process payments and maintain accurate guest records

Provide local area information and deliver friendly, professional guest service

Complete general reception and administrative tasks

General cleaning and room checks

Highly visual approach to the property's cleanliness and maintenance

Unpacking and storage of linen in an organised and efficient manner

Assisting cleaners with the preparation of guest rooms, public areas and back-of-house spaces to a high standard as assigned

Restocking guest amenities and room attendant trolleys ensuring efficient servicing of rooms

Monitoring and promptly reporting any maintenance issues or safety concerns

Working efficiently to meet daily room requirements

About you

Previous experience in accommodation; Front Desk and Housekeeping departments

A genuine passion for customer service and creating positive experiences

Excellent communication and attention to detail

Positive energy and physical fitness for a hands-on role

Ability to work independently and efficiently to meet daily schedules

Availability 7 days between the hours of 8am and 8pm

About us

Macquarie 4 Star, located at the northern tip of Lake Macquarie, is an award-winning facility adjoining Club Macquarie, where guests can safely and securely enjoy the facilities of a licensed Club during their stay.