Motel Operations Manager

Mj Motels Pty Ltd; North Burnett Regional; On-site; AUD 75,000 - 90,000; Full time

Job summary

MJ Motels Pty Ltd in Mundubbera, Queensland, Australia is seeking an experienced Motel Manager to lead daily operations, oversee reservations, housekeeping, maintenance and front office activities, and to ensure exceptional guest services.

You will manage budgets, payroll, P&L, and reporting, supervise staff, upsell rooms and services, handle guest complaints, and coordinate transfers while maintaining safety standards and regulatory compliance.

Qualifications

• Diploma level qualification is required.
• Minimum 1 year experience in hospitality or management.
• Friendly, positive and approachable attitude.
• Energetic and motivated.
• Able to work under pressure.

Responsibilities

• Manage operations and team members including reservations, housekeeping, maintenance, and front office activities.
• Oversee budgets, payroll, profit & loss reports, sales analysis and cash-flows.
• Address guest complaints and provide local information to enhance stays.
• Supervise bar area and ensure responsible service.
• Ensure security of patrons and premises at all times.
• Assist guests from check-in to check-out and arrange transfers.
• Ensure staff appearance and professional conduct across shifts.
• Coordinate with front office management and departments on room readiness.
• Communicate status of guest rooms to staff before arrivals.
• Oversee housekeeping and maintenance reports and coordinate repairs.
• Upsell rooms and hotel services.
• Review guest feedback to uphold hotel standards.
• Manage recruitment and training of staff.
• Report unusual occurrences and follow safety protocols.
• Ensure compliance with local laws and OH&S standards.

Skills

People management

Customer service

Ability to work under pressure

Education

Diploma level qualification

Job description

MJ Motels Pty Ltd in Mundubbera, Queensland, Australia is seeking an experienced Motel Manager to lead daily operations, oversee reservations, housekeeping, maintenance and front office activities, and to ensure exceptional guest services.

You will manage budgets, payroll, P&L, and reporting, supervise staff, upsell rooms and services, handle guest complaints, and coordinate transfers while maintaining safety standards and regulatory compliance.