Motel Manager

Townview Hospitality Pty Ltd; Mount Isa City; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Job summary

Townview Motel in Mount Isa, Queensland, seeks a Motel Manager to oversee daily operations, reservations, housekeeping, maintenance, and front office activities.

You will lead staff, manage budgets, payroll, and guest services, ensure compliance with safety standards, upsell services, and maintain high guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Diploma level qualification required.
• Minimum 1 year hospitality experience.
• Friendly, energetic and approachable demeanor; able to work under pressure.

Responsibilities

• Managing operations and team members, including reservations, housekeeping, maintenance, office and kitchen activities.
• Assisting guests throughout their stay from check in to check out, providing local tourism information and arranging transfers.
• Ensures neat appearance of front office staff and proper attitudes of all employees.
• Communicate with front office manager and staff to resolve concerns and coordinate shift responsibilities.
• Coordinate with hotel staff on guest room status before arrival.
• Oversee budgets, payroll, profit & loss, sales analysis and cash flows.
• Assist in bar area management and liquor service compliance.
• Ensure security of patrons and premises at all times.
• Supervise housekeeping and maintenance to keep room status reports up to date.
• Upsell guest rooms and promote hotel services.
• Review guest satisfaction reports to maintain standards.
• Oversee recruitment and training of staff.
• Report unusual occurrences per protocol; ensure OH&S compliance.

Skills

Friendly attitude

Energetic

Approachable

Under pressure

Education

Diploma level qualification

Job description

Motel Manager

Position Type: Full Time Salary: $75,000 - $90,000 p/a plus Super

Employer Name: Townview Hospitality Pty Ltd

A.B.N: 66 687 087 967

Job Location: 103 Marian St, Mount Isa, QLD-4825

Advertising Period: - 29/10/2026 to 29/11/2026

Our Client, Townview Hospitality Pty Ltd, is a well-established hospitality provider located at 112 Marian Street, Mount Isa QLD 4825. Situated in the heart of Mount Isa, the motel is recognised for its comfortable accommodation, friendly service, and welcoming atmosphere that attracts both local and interstate travellers. With modern amenities including a swimming pool, on-site parking, and in-house dining facilities, Townview Motel offers guests a complete and relaxing experience during their stay.

They are currently seeking Motel Manager to join the dynamic team at Townview Motel. The successful candidates will play a vital role in daily operations. Candidates with a genuine passion for hospitality, strong teamwork skills, and the ability to perform in a fast-paced environment are encouraged to apply.

Roles and Responsibilities

• Managing operations and team members, including reservations, housekeeping, maintenance, office, and kitchen activities.
• Assisting guests throughout their stay from check in to check out, providing local tourism information and arranging transfers.
• Conducts and ensures the neat appearance of front office attendant as well as correct attitude and behavior of all staff.
• Discuss and resolve concerns with front office manager, assistant front office manager and their shift leader and other staff.
• Communicating with hotel staff on the status of guest rooms prior to guest's arrival.
• Manage and oversee the financial aspects including budgets, payroll, profit & loss reports, sales analysis, cash-flows and credit facilities, inventory control, purchasing etc.
• Handle guest complaints and accommodate guest requests and provide information about local tourist attractions.
• Manage the bar area under legislative requirements and assist the bar managers to serve drinks to the patrons responsibly.
• Oversee the security of patrons & premises all the time.
• Supervising housekeeping and maintenance department in keeping the room status reports up to date and coordinate requests for room upkeep, general maintenance and repairs required.
• Upselling guest rooms and promoting hotel services.
• Assessing and reviewing guest satisfaction reports and feedback to maintain the hotel's standards.
• Manage recruitment and training of new and current employees.
• Reporting any unusual occurrences and following protocol to avoid them.
• Ensuring the hotel's compliance with local laws and occupational health and safety standards.

Skills and Experience

• Diploma level qualification is required.
• The candidate must have at least 1 year experience.
• Friendly, positive & approachable attitude.
• To be energetic & motivated.
• Able to work under pressure.

Salary Package: $75,000 - $90,000 Plus Superannuation per annum.