Motel Operations Manager - Guest Experience

Graden Motor Inn; Gundagai; In loco; AUD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Garden Motor Inn in Gundagai is seeking an experienced Motel Manager to oversee daily operations, ensure high service standards, manage staff, and drive efficiency across the property to deliver a consistently exceptional guest experience.

Responsibilities include coordinating reservations, front office, housekeeping and guest services; recruiting, training and supervising team members; monitoring budgets and revenue targets; maintaining compliance with health, safety, and licensing regulations;

Competenze

• Experience: 1–2 years in hotel or hospitality management.
• Education: Qualification in Hospitality Management, Business Administration, or related field preferred.
• Skills: Strong leadership, organisational, and communication skills.
• Capabilities: Proven ability to manage staff and dedication to customer service.
• Technical Knowledge: Knowledge of hotel management systems and general hospitality operations.

Mansioni

• Oversee all motel operations to ensure smooth department functioning across the property.
• Manage reservations, front office, housekeeping and guest services to deliver an exceptional experience.
• Recruit, train and supervise staff while maintaining high service standards.
• Monitor financial performance, including budgets, expenses and revenue targets.
• Ensure strict compliance with health, safety and licensing regulations.
• Address customer feedback and resolve guest concerns promptly and professionally.
• Develop and implement policies to optimise efficiency.

Conoscenze

Leadership

Organisational

Communication

Formazione

Hospitality Management

Business Administration

Related Field

Strumenti

Hotel management systems

Descrizione del lavoro

Garden Motor Inn in Gundagai is seeking an experienced Motel Manager to oversee daily operations, ensure high service standards, manage staff, and drive efficiency across the property to deliver a consistently exceptional guest experience.

Responsibilities include coordinating reservations, front office, housekeeping and guest services; recruiting, training and supervising team members; monitoring budgets and revenue targets; maintaining compliance with health, safety, and licensing regulations;