Motel Manager

Dream Job Web; City of Melbourne; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

Excellent working conditions

12% superannuation

Job summary

GT Resorts Pty Ltd in Wangaratta, Victoria, is seeking an experienced Motel Manager to oversee daily operations, ensure guest service excellence, and manage hotel operations.

The role includes managing reservations, front office tasks, staff recruitment and supervision, budgeting, housekeeping coordination and maintaining safety and regulatory compliance in a busy hospitality environment. Join a dynamic team focused on guest satisfaction and profitability.

Qualifications

• Diploma qualification with 3 years of relevant industry experience.
• Strong practical knowledge and professional competence in hospitality.
• Ability to apply industry standards across operations.

Responsibilities

• Oversee day-to-day motel operations and guest service standards.
• Manage reservations, arrivals/departures, billing and front office tasks.
• Recruit, train and supervise staff across reception, housekeeping and maintenance.
• Prepare staff rosters and monitor performance.
• Handle guest inquiries, concerns and complaints promptly.
• Monitor income, expenses and occupancy; assist with budgets and reports.
• Review profitability and control operating costs.
• Coordinate purchases, stock, repairs and safety compliance.
• Inspect rooms and public areas to maintain cleanliness and presentation.
• Ensure WHS compliance and coordinate with authorities if needed.
• Plan and oversee events, meetings and banquet services.

Skills

Guest service

Operations management

Staff supervision

Budgeting

Education

Diploma (hospitality)

Job description

GT RESORTS PTY LTD, is seeking an experienced Motel Manager to join their team in Wangaratta, Victoria. The successful candidate will be responsible for overseeing daily operations and ensuring high standards of guest service and hotel management.

• Competitive salary of $80,000 per annum plus 12% superannuation
• Excellent working conditions in a dynamic and supportive environment.
• Potential for career advancement and growth within the business.
• Join a vibrant workplace where your skills and contributions are valued and appreciated.

About Company

GT Resorts Pty Ltd is a hospitality business located in Wangaratta, Victoria, providing quality accommodation and guest services. The business is committed to delivering a comfortable experience, excellent customer service, and high standards of hospitality.

Key Responsibilities

• Oversee the day-to-day operations of the motel and ensure guests receive a high standard of service.
• Manage reservations, guest arrivals and departures, billing and other front office activities.
• Recruit, train and supervise employees across different operational areas, including reception, housekeeping and maintenance.
• Prepare staff rosters, monitor employee performance and support the development of a productive and cooperative workplace.
• Deal with guest enquiries, concerns and complaints in a professional and timely manner.
• Monitor business income, expenses and occupancy levels and assist with preparing operational budgets and financial reports.
• Review the financial performance of the business and identify practical ways to improve profitability and control operating costs.
• Organise the purchase of goods and supplies and ensure sufficient stock is available for daily business operations.
• Coordinate repairs, maintenance and general improvement work to ensure the property remains safe and well maintained.
• Carry out regular inspections of rooms and common areas to maintain cleanliness, presentation and service standards.
• Ensure the business complies with workplace health and safety requirements and other relevant legal and regulatory obligations.
• Respond appropriately to emergencies and coordinate with external authorities or service providers when required.
• Oversee the planning and operation of functions, meetings, events and banquet services held at the property.

Skill & Experience

Relevant Diploma qualification supported by 3 years of relevant industry experience, demonstrating strong practical knowledge, technical skills, professional competence, and the ability to apply industry standards effectively in a range of workplace situations.