Motel Operations Manager — Guest Experience Leader

GT RESORTS PTY LTD; Wangaratta; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

12% Superannuation

Excellent working conditions

Career advancement opportunities

Job summary

GT RESORTS PTY LTD in Wangaratta, Victoria is seeking an experienced Motel Manager to oversee daily motel operations, ensuring high standards of guest service and overall hotel management.

You will manage reservations, front desk, housekeeping and maintenance while recruiting, training and supervising staff. The role includes rostering, budgeting support, guest relations, cost control and profitability initiatives.

Qualifications

• Diploma in Hospitality or related field.
• Minimum 3 years of relevant motel/hospitality management experience.

Responsibilities

• Oversee day-to-day motel operations and ensure high guest service standards.
• Manage reservations, arrivals/departures, billing and front office tasks.
• Recruit, train and supervise staff across reception, housekeeping and maintenance.
• Prepare rosters, monitor performance and foster a productive workplace.
• Handle guest enquiries, concerns and complaints professionally.
• Monitor income, expenses and occupancy; assist with budgets and reports.
• Review profitability and control operating costs.
• Organise purchasing and stock for daily operations.
• Coordinate repairs and maintenance to keep the property safe and well-kept.
• Inspect rooms and common areas to maintain cleanliness and presentation.
• Ensure WHS compliance and other regulatory obligations.
• Respond to emergencies and coordinate with authorities as needed.
• Oversee events and banquet planning and execution.
• Support marketing and promotions to increase bookings.

Skills

Guest service

Operations management

Staff management

Recruitment & training

Front desk handling

Budgeting

Education

Diploma in Hospitality

Job description

GT RESORTS PTY LTD in Wangaratta, Victoria is seeking an experienced Motel Manager to oversee daily motel operations, ensuring high standards of guest service and overall hotel management.

You will manage reservations, front desk, housekeeping and maintenance while recruiting, training and supervising staff. The role includes rostering, budgeting support, guest relations, cost control and profitability initiatives.