Motel Manager

Abel Tasman Motor Inn; Dubbo; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

On-site accommodation

Superannuation

Job summary

Abel Tasman Motor Inn in Dubbo, NSW, is seeking an experienced Motel Manager to oversee daily operations across reception, reservations, guest services and housekeeping. You will lead staff, supervise rostering, manage guest inquiries, and ensure service standards and safety compliance.

The successful candidate will hold a relevant hospitality or hotel management qualification, have at least three years of motel or accommodation management experience, and demonstrate strong communication and

Qualifications

• A relevant qualification in hospitality, hotel management, business management or a related field.
• At least 3 years of relevant experience in motel, hotel or accommodation management.
• Demonstrated experience managing day-to-day motel operations.
• Experience supervising staff, preparing rosters and allocating work.
• Knowledge of reception, reservations, housekeeping and guest service operations.
• Experience with purchasing, suppliers, budgets, expenses and operational reporting.
• Strong communication, customer service and problem-solving abilities.
• Good organisational skills and the ability to manage competing operational priorities.
• Knowledge of workplace health and safety and hospitality compliance requirements.
• Ability to work a flexible management roster, including weekends and public holidays when required.

Responsibilities

• Oversee the daily operation of the motel, including reception, reservations, guest services and housekeeping.
• Supervise and coordinate reception and housekeeping employees, including rostering, work allocation and performance monitoring.
• Manage guest enquiries, requests and complaints and maintain appropriate service standards.
• Monitor room availability, occupancy, room presentation and guest satisfaction.
• Coordinate housekeeping activities, room inspections, linen requirements and room readiness.
• Arrange and follow up maintenance, repairs, security and general property requirements.
• Manage purchasing, stock levels, suppliers and operational expenditure.
• Monitor revenue, expenses, occupancy and other operating results.
• Assist with budgets, financial administration and operational reporting.
• Develop and maintain effective motel procedures and service standards.
• Ensure workplace health and safety, fire safety and other compliance requirements are maintained.
• Identify operational issues and take appropriate action to maintain the smooth running of the motel.
• Provide information and assistance to guests regarding local attractions, services and transportation.

Skills

Customer service

Problem solving

Organisational skills

Communication

Roster management

Education

Hospitality or hotel management qualification

Job description

Abel Tasman Motor Inn (Elimoc Hospitality Pty Ltd ) is an established 38-room motel located in Dubbo, NSW. The motel has operated for approximately 30 years and provides accommodation services to leisure, business and family travelers visiting Dubbo and the surrounding region.

About the position

We are looking for an experienced Motel Manager to take responsibility for the daily management of the motel and ensure efficient operations across reception, reservations, guest services and housekeeping.

The position reports directly to the Managing Director and requires an organised, practical and customer-focused approach to motel management.

Key responsibilities

• Oversee the daily operation of the motel, including reception, reservations, guest services and housekeeping.
• Supervise and coordinate reception and housekeeping employees, including rostering, work allocation and performance monitoring.
• Manage guest enquiries, requests and complaints and maintain appropriate service standards.
• Monitor room availability, occupancy, room presentation and guest satisfaction.
• Coordinate housekeeping activities, room inspections, linen requirements and room readiness.
• Arrange and follow up maintenance, repairs, security and general property requirements.
• Manage purchasing, stock levels, suppliers and operational expenditure.
• Monitor revenue, expenses, occupancy and other operating results.
• Assist with budgets, financial administration and operational reporting.
• Develop and maintain effective motel procedures and service standards.
• Ensure workplace health and safety, fire safety and other compliance requirements are maintained.
• Identify operational issues and take appropriate action to maintain the smooth running of the motel.
• Provide information and assistance to guests regarding local attractions, services and transportation.

Skills and experience

The successful applicant will have:

• A relevant qualification in hospitality, hotel management, business management or a related field.
• At least 3 years of relevant experience in motel, hotel or accommodation management.
• Demonstrated experience managing day-to-day motel operations.
• Experience supervising staff, preparing rosters and allocating work.
• Knowledge of reception, reservations, housekeeping and guest service operations.
• Experience with purchasing, suppliers, budgets, expenses and operational reporting.
• Strong communication, customer service and problem-solving abilities.
• Good organisational skills and the ability to manage competing operational priorities.
• Knowledge of workplace health and safety and hospitality compliance requirements.
• Ability to work a flexible management roster, including weekends and public holidays when required.

What we offer

• Full-time, ongoing position.
• Competitive base salary plus Superannuation.
• Comfortable private on-site accommodation.