Mortgage Loan Processor

Finsure; Sutherland Shire Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ark Lending Solutions in Cronulla is seeking an experienced Mortgage Loan Processor to manage home loan applications from handover to approval, settlement and funding, coordinating with clients, lenders and stakeholders to keep the process moving.

You’ll also help look after existing clients, conducting home loan reviews and building relationships that ensure the broker remains their first point of contact for lending support. This is a hands-on role within a small, experienced team.

Qualifications

• Experience in home lending or mortgage broking.
• Understanding of the loan application process and credit principles.
• Ability to own and move applications forward.
• Strong organization and time management skills.
• Client-first mindset with confidence in phone interactions.
• Strong communication with lenders and clients.
• Collaborative in a small team environment.
• Experience in a mortgage broker office is advantageous.

Responsibilities

• Manage home loan applications from initial handover through to approval, settlement and funding.
• Provide exceptional application support and keep clients informed throughout their lending journey.
• Proactively manage application progress and resolve delays.
• Liaise with clients, lenders and stakeholders to obtain required information and clarification.
• Manage multiple applications simultaneously while meeting service levels and deadlines.
• Maintain accurate client and application information in lending and CRM systems.
• Build strong client relationships and deliver a highly responsive, personalised service.
• Engage with existing clients to conduct home loan reviews and identify lending opportunities.
• Collaborate with the Head Broker and team to deliver an outstanding client experience.

Skills

Mortgage lending

Client relationships

Communication skills

Time management

Problem solving

Tools

CRM systems

Job description

Love home lending, but looking for something different from the traditional bank or corporate environment? ....This could be the opportunity for you!

Our broker is looking for an experienced lending professional to join its small, established team in Cronulla. You'll play an important role in supporting clients through their home lending journey, managing loan applications and helping ensure every client receives a responsive, personal and exceptional experience.

We're open to candidates from mortgage broking, banking, lending or loan processing backgrounds who understand home lending and enjoy making things happen for clients.

Importantly, we're also flexible. This opportunity may suit someone looking for full-time or part-time employment, depending on your experience and availability.

About the Role

As a Mortgage Loan Processor, you'll work closely with the Head Broker and experienced team to manage clients and their home loan applications through the lending process. You'll take ownership of applications from initial handover through to approval, settlement and funding, proactively coordinating with clients, lenders and other stakeholders to keep everything moving.

You’ll also help look after existing clients, conducting home loan reviews and building relationships that ensure our Broker remains their first point of contact when they need lending support. This is a hands‑on role where you’ll have the opportunity to develop strong client relationships, solve problems and have visibility across the entire mortgage process.

What you will do

• Manage home loan applications from initial handover through to approval, settlement and funding.
• Provide exceptional application support and keep clients informed throughout their lending journey.
• Proactively manage application progress, identify potential issues and resolve or escape them before they cause unnecessary delays.
• Liaise with clients, lenders and other stakeholders to obtain information, documentation and clarification required to progress applications.
• Manage multiple home loan applications simultaneously while meeting agreed service levels and deadlines.
• Maintain accurate client and application information within relevant lending and CRM systems.
• Build strong relationships with clients and deliver a highly responsive, personalised service.
• Proactively engage with Ark Lending Solutions' existing client base to conduct home loan reviews and identify opportunities to assist with their changing lending needs.
• Work collaboratively with the Head Broker and broader team to deliver an outstanding experience for every client.

What you will have

We're interested in speaking with people who already have a good understanding of home lending and enjoy working with clients. You may currently be working in a mortgage brokerage, bank, lender or lending operations environment in a role such as Broker Associate, Broker Assistant, Loan Processor, Lending Associate, Home Lending Specialist, Lending Consultant or Loan Administrator.

Ideally, you'll bring:

• Previous experience within home lending, mortgage broking, loan processing or a related lending environment.
• A sound understanding of the home loan application process, lending documentation and credit principles.
• The ability to understand a loan application, identify potential issues and take ownership of getting things moving.
• Strong organisation and time management skills, with the ability to manage multiple applications and competing deadlines.
• A genuine client-first mindset and confidence building relationships with clients, particularly over the phone.
• Strong communication skills and the ability to work effectively with lenders, clients and other stakeholders.
• Initiative, attention to detail and a willingness to learn.
• A collaborative approach and enjoyment of working within a small, team-focused environment.

Previous experience working within a mortgage broker office would be highly regarded, but isn’t essential if you have strong home lending experience.

If you’re an experienced home lending professional looking for a role where you can have genuine ownership, work closely with clients and be part of a small, experienced team in Cronulla, we’d love to hear from you.