Loan Processor

Champion Loans; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Job summary

Champion Loans on the Sunshine Coast is seeking a customer-centric team member to process loan applications and deliver exceptional service. You will collect and verify documentation, engage with customers to understand needs, and guide them through the application process.

No prior finance experience is required—on-the-job training is provided in a supportive environment. Strong organization, effective communication, and the ability to meet KPIs are valued traits.

Qualifications

• No prior finance experience required; on-the-job training provided.
• Positive, confident, and friendly demeanor.
• Experience in customer service or a similar role.
• Ability to meet KPIs and targets.
• Strong organization and attention to detail.

Responsibilities

• Process loan applications and deliver exceptional customer service.
• Collect and verify documentation from applicants.
• Engage with customers to understand their needs.
• Assess application suitability and risk.
• Create loan contracts and guide customers through the process.
• Maintain accurate records and support ongoing communication.

Job description

Join our vibrant team at an established finance provider that has been serving clients across Australia since 1999! We specialise in helping individuals who don't fit the mould of traditional lenders and banks, offering a personal touch and building lasting relationships with our customers.

Our clients return to us time and again because our friendly and dedicated team ensures a seamless and efficient finance experience. We are based on the stunning Sunshine Coast and pride ourselves on a workplace that is both supportive and fun, with a team that loves to work hard and share a laugh.

If you’re enthusiastic, customer-focused, and ready to be part of a fantastic group, we’d love to hear from you!

Your Role

As a key member of our team, you’ll be responsible for processing loan applications and delivering exceptional customer service. Your tasks will include:

• Collecting and verifying documentation
• Engaging with customers to understand their needs
• Assessing application suitability
• Creating loan contracts
• Guiding customers through the application process

What We’re Looking Foor

No prior finance experience is necessary—our team members come from diverse backgrounds, and we provide on-the-job training in a supportive and friendly environment.

We’re seeking someone with:

• A positive, confident, and friendly demeanour
• Experience in customer service or a similar role
• A track record of meeting KPIs and targets
• Intermediate skills in Word, Excel, and Outlook
• Strong decision-making and multitasking abilities
• A mature, resilient nature
• Excellent organizational skills and attention to detail

If you’re ready to join a team where your contributions are valued and your career can grow, we look forward to receiving your application!