Mortgage Broker

Crunch Finance Pty Ltd; Bangalow; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Professional development

Team events

Community involvement

Job summary

Crunch Finance is an Australian finance brokerage seeking an experienced Mortgage Broker to join our growing team. You’ll work with clients to understand goals, assess lending needs and guide them through the loan process, supported by an experienced team and our strong local brand.

This role focuses on new enquiries, existing clients and referrals, delivering personalised lending advice with clear communication and a client-centric approach.

Qualifications

• Previous experience as a Mortgage Broker or in residential lending.
• Certificate IV in Finance and Mortgage Broking.
• Diploma of Finance and Mortgage Broking Management, or willingness to obtain one.
• Current membership with an industry association.
• Strong knowledge of residential lending products and lender policies.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational skills.
• The ability to manage multiple applications and deadlines.
• A client-focused, ethical and solutions-oriented approach.
• Experience using mortgage broking software and CRM systems.

Responsibilities

• Meet with clients to understand their financial position and lending goals.
• Assess borrowing capacity and recommend suitable lending solutions.
• Prepare, submit and manage loan applications from enquiry through to settlement.
• Communicate with clients, lenders, solicitors, agents and other stakeholders.
• Maintain accurate and compliant client records.
• Develop strong, long-term relationships with clients and referral partners.
• Provide ongoing support to existing clients, including loan reviews and refinancing.
• Stay informed about lender policies, products and industry requirements.
• Meet compliance, service and performance standards.

Skills

Mortgage broker experience

Residential lending

Excellent communication

Relationship building

Attention to detail

CRM systems

Mortgage broking software

Education

Certificate IV in Finance and Mortgage Broking

Diploma of Finance and Mortgage Broking Management

Tools

Mortgage broking software

CRM systems

Job description

Crunch Finance is looking for an experienced and motivated Mortgage Broker to join our growing team.

We’re a family-owned and operated finance brokerage that takes pride in delivering honest advice, exceptional service and great outcomes for our clients. You’ll join a supportive, experienced team that works collaboratively, celebrates success and genuinely cares about the people we help.

About the Role

As a Mortgage Broker, you’ll work closely with clients to understand their financial goals, assess their lending needs and guide them through the entire loan process.

You’ll manage a mix of new enquiries, existing clients and referral relationships while providing clear, personalised lending advice. You’ll be supported by an experienced team, established systems and a strong local brand.

Key Responsibilities

• Meet with clients to understand their financial position and lending goals
• Assess borrowing capacity and recommend suitable lending solutions
• Prepare, submit and manage loan applications from enquiry through to settlement
• Communicate with clients, lenders, solicitors, agents and other stakeholders
• Maintain accurate and compliant client records
• Develop strong, long-term relationships with clients and referral partners
• Provide ongoing support to existing clients, including loan reviews and refinancing
• Stay informed about lender policies, products and industry requirements
• Meet compliance, service and performance standards

About You

You’re a confident communicator who enjoys building relationships and helping people make informed financial decisions.

You will ideally have:

• Previous experience as a Mortgage Broker or in residential lending
• A Certificate IV in Finance and Mortgage Broking
• A Diploma of Finance and Mortgage Broking Management, or a willingness to obtain one
• Current membership with an industry association
• Strong knowledge of residential lending products and lender policies
• Excellent communication and relationship-building skills
• Strong attention to detail and organisational skills
• The ability to manage multiple applications and deadlines
• A client-focused, ethical and solutions-oriented approach
• Experience using mortgage broking software and CRM systems

Why Join Crunch?

We offer a competitive salary that reflects your experience, skills and the value you bring to the team, with opportunities for growth as your role develops.

Team Events

We make time to connect outside of work, with organised team lunches and activities throughout the year, including EOFY and Christmas celebrations, quarterly outings and regular team lunches.

Learn and Grow

We’re committed to helping our people build their skills and progress in their careers. This includes regular professional development sessions and the potential for support toward further industry qualifications.

Family-Oriented Company

Crunch is proudly family owned and operated. We understand firsthand that a little flexibility can make a big difference, particularly for parents, and we’re open to flexible working arrangements where they suit both the individual and the business.

Supportive Culture

At Crunch, everyone is encouraged to support one another. Our team is backed by more than 50 years of combined industry experience, creating an environment where people can learn, collaborate and succeed together.

We work hard, but we also understand the importance of switching off and enjoying life outside of work. We recognise and celebrate wins, whether they belong to an individual or the wider team.

Community Involvement

We believe in supporting the community that supports us. Over the years, Crunch has sponsored and contributed to a range of local events, organisations and community groups.

Mortgage Broker Northern Rivers
94 Byron St
Bangalow
NSW 2479

Crunch Finance Pty Ltd is a Credit Representative of Delta Investment Corp Pty LtdACN649 917 53 Australian Credit Licence 532974