Customer Care Manager

Crunch Finance Pty Ltd; Bangalow; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

Crunch Finance Pty Ltd in Bangalow, NSW is seeking a motivated Customer Care Manager to support our growing office. You will be the first point of contact for clients and handle general administration and data entry.

With friendly, professional communication and strong Excel skills, you will work both independently and with a small team, calling lenders and business partners as needed. The role offers opportunities to grow within a professional setting and contribute to smooth office operations,

Qualifications

• Previous experience in an administration role
• Strong attention to detail and organisational skills
• Confident computer skills and ability to quickly learn new systems
• Friendly, professional communication style
• Ability to work independently and within a small team
• Skilled in Excel

Responsibilities

• General administration and office support
• Accurate and timely data entry
• Managing inbound and outbound calls and email enquiries
• Assisting with client correspondence and document preparation
• Supporting the team with other ad hoc duties as required
• Calling our Lenders and Business partners

Skills

Attention to detail

Organisational skills

Communication skills

Independent worker

Teamwork

IT literacy

Tools

Excel

Job description

Are you a motivated and organised individual looking to join a friendly and professional team in the heart of Bangalow? We are a well-established Mortgage Brokerage seeking an Customer Care Manager to support our growing office.

About the Role:
This diverse role will see you as the first point of contact for our clients and provide essential support to our team. Your responsibilities will include:

• General administration and office support
• Accurate and timely data entry
• Managing inbound and outbound calls and email enquiries
• Assisting with client correspondence and document preparation
• Supporting the team with other ad hoc duties as required
• Calling our Lenders and Business partners

What We’re Looking For:

• Previous experience in an administration role
• Strong attention to detail and organisational skills
• Confident computer skills and ability to quickly learn new systems
• Friendly, professional communication style
• Ability to work independently and within a small team
• Skilled in Excel

Desirable (but not essential):

• Mortgage Brokerage or Banking history

If you are reliable, IT-savvy, and ready to grow your career in a professional setting, we’d love to hear from you.

Apply below with your resume and a brief cover letter telling us a little about yourself and why you’re a great fit for this role.

Mortgage Broker Northern Rivers
94 Byron St
Bangalow
NSW 2479

Crunch Finance Pty Ltd is a Credit Representative of Delta Investment Corp Pty LtdACN649 917 53Australian Credit Licence 532974