Monitoring Centre Operator | Full Time

Securecorp; Melbourne; Sur place; AUD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Recognition and Rewards

Career Growth

Wellbeing Support

Skill Development

Résumé du poste

Securecorp is seeking a dedicated Monitoring Operator to join our 24/7 monitoring centre at head office in Mulgrave. This full-time role involves monitoring alarms and CCTV, identifying incidents, and coordinating with police and clients to ensure rapid response.

The ideal candidate has at least 1 year in monitoring, holds a current Monitoring Licence, and demonstrates strong communication and data-entry skills.

Qualifications

• Must hold a current Monitoring Licence.
• Minimum of 1 year experience in monitoring.
• Experience in customer service or security/monitoring.

Responsabilités

• Monitoring of Alarms and CCTV.
• Identification of potential incidents.
• Attending to high volume of outbound / inbound call.
• Liaison with police & our internal stakeholders and clients.
• Occasional Data Entry.
• Able to work in a Team Environment.

Connaissances

Monitoring Licence

Customer service

Outils

Patriot alarm monitoring software

Description du poste

At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company. We deliver top-notch security, cleaning, electronics, and monitoring services nationwide across various sectors, including retail, major events, corporate sites, aviation, and more. Our commitment to reliability, integrity, and results drives our mission, and we are dedicated to providing stability, growth, and development opportunities for all our valued employees.

About the Opportunity

Securecorp is excited to announce a fantastic opportunity for a FULL TIME Monitoring Operators to join our monitoring center team here at Securecorp head office – Mulgrave

Our Monitoring Centre provides 24/7 security surveillance completing alarm and emergency service response to our clients.

The successful Candidate to join our Monitoring team will have at least 1 years' experience in the monitoring space.

Patriot experience is an advantage but not a necessity

Roster:

FULL TIME - 12 HOUR ROTATING ROSTER (DAYS AND NIGHTS)

Duties and Responsibilities

As part of our team, you will have the chance to:

• Monitoring of Alarms and CCTV
• Identification of potential incidents
• Attending to high volume of outbound / inbound call
• Liaison with police & our internal stakeholders and clients
• Occasional Data Entry
• Able to work in a Team Environment

Key Selection Criteria

We’re looking for candidates who:

• MUST hold a current Monitoring Licence
• Experience in Monitoring minimum of 1 years' experience
• Experience in customer service and/or security/monitoring
• Ability to assess potential for incidents and risk mitigation
• Compiling and completing reports in a timely manner
• Mature outlook to your work
• Proficient in PC skills for report writing
• Australian Drivers Licence

Candidates with proven experience in Patriot alarm monitoring software will be highly regarded, however this is NOT essential.

Employee Benefits

• Recognition and Rewards: Celebrate your achievements with our employee rewards and commendations.
• Career Growth: Take advantage of opportunities for career progression and professional development.
• Wellbeing Support: Access our Employee Assistance Program and wellbeing platform, featuring free health checks and exclusive discounts at major retailers, restaurants, fitness centres, and more (like Apple, Fitness First, Hello Fresh, Google Store, Booking.com).
• Skill Development: Enhance your skills and knowledge through our online professional and personal programs.

Are you seeking a fulfilling, long-term career dedicated to safeguarding our communities? At Securecorp, we invite you to join our diverse team and be part of something meaningful. We prioritize Diversity, Equity, and Inclusion, believing in a workplace that reflects the richness of varied backgrounds and cultures. We welcome applications from First Nations peoples, women, individuals of all ages and LGBTQIA+ communities. Even if you don't meet all the criteria, we encourage you to apply—your unique perspective is valued. Join us in building a more inclusive future!

Securecorp Protective Services PTY LTDPrivate Security Business Licence 805-434-70S