Modern Desktop Support Officer

Landcom; Parramatta; On-site; AUD 65,000 - 90,000; Full time

Job summary

Landcom in Parramatta is seeking a Modern Desktop Support Officer to provide day-to-day end-user compute support and help staff leverage AI, Microsoft 365 and other business systems.

You will diagnose and resolve issues, manage the service desk, onboard/offboard staff, run IT inductions and deliver training on AI tools and 365 apps to boost productivity.

The role emphasizes customer-focused support, ITIL practices and coaching colleagues 1:1 and in groups to improve productivity.

Qualifications

• Tertiary IT qualification or equivalent with Microsoft certifications.
• Experience with Microsoft 365 suite (Windows, Teams, SharePoint Online, OneDrive).
• Experience delivering IT inductions and productivity training.
• Strong ITIL-based helpdesk experience and customer-focused support.

Responsibilities

• Provide end-user compute support—troubleshooting applications, devices, printing, and meeting room tech.
• Manage the service desk queue and prioritise requests.
• Onboard/offboard staff and ensure accounts/equipment are set up correctly.
• Conduct 1:1 and group training on AI tools, Microsoft 365 and other business systems.
• Develop and deliver IT inductions and productivity training sessions.

Skills

Microsoft M365

End-user support

Communication

Education

Tertiary IT qualification

Microsoft certifications

Tools

Teams

SharePoint Online

OneDrive

Job description

Landcom is the NSW Government's land and property development organisation. As a State-Owned Corporation, we work with government, private and not-for-profit partners to deliver housing that's more affordable, diverse and sustainable — creating real benefits for communities across NSW.

About the role

We're seeking a Modern Desktop Support Officer to provide day-to-day technical support for end-user compute technologies across Landcom, while also playing a lead role in helping staff get more value from AI, Microsoft 365 and other business systems — including working directly with individuals to find use cases that lift their productivity.

Key responsibilities

• Provide end-user compute support — troubleshooting applications, mobile devices, printing and meeting room technology, escalating complex issues as needed
• Manage the service desk queue, logging and prioritising requests
• Manage onboarding, offboarding and staff movements, ensuring equipment and accounts are set up accurately
• Meet with staff one-on-one to identify how they can use AI, Microsoft and other systems to increase productivity
• Recommend practical tools and solutions — AI and otherwise — for teams and individuals
• Run IT inductions and productivity training sessions, both one-on-one and in groups
• Develop and deliver training on end-user technologies, including AI tools, Microsoft 365 and other business systems, to upskill staff across Landcom
• Keep the IT intranet and help guides up to date with current, relevant content
• Support continuous improvement of IT services

About you

• Tertiary qualifications in IT or equivalent experience, with relevant Microsoft certifications
• Demonstrated experience with Microsoft M365 (Windows, Teams, SharePoint Online, OneDrive)
• Demonstrated experience in running IT inductions and productivity training sessions, both one-on-one and in groups
• Solid grounding in ITIL helpdesk principles and customer-oriented support
• Interest and confidence in AI and other business systems, with the ability to coach individuals 1:1 and run group training
• Strong communication skills and the ability to manage competing priorities under pressure