IT Support Engineer (Level 2/3) — Microsoft 365 & Modern Workplace

Tradezone Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Permanent full-time role

Travel to sites

Certifications support

Job summary

Tradezone Pty Ltd on the Gold Coast is seeking an IT Support Engineer to help run and support our Microsoft 365 environment, manage devices across our national network, and handle escalated service desk work. You will contribute to deployment, access control, and data reporting in a modern environment as we evolve.

We value solid second/third line support, hands-on Microsoft 365 administration, and strong communication with non-technical staff.

Qualifications

• Solid second or third line support experience in a Microsoft environment.
• Hands-on Microsoft 365 administration — users, groups, licensing, mailboxes, Teams and SharePoint.
• Windows device support and deployment experience, ideally with Intune and Autopilot.
• Confidence with user access and permissions, including multi-factor authentication and SharePoint site and folder permissions.
• Good troubleshooting instincts and the patience to find the actual cause.
• Clear communication with people who aren't technical, and a genuinely helpful manner.

Responsibilities

• Support and administer our Microsoft 365 environment — Exchange Online, Teams, SharePoint and OneDrive.
• Roll out and manage laptops and end-user hardware across our sites, using Intune and Autopilot.
• Manage user access and permissions across the environment — accounts, groups, multi-factor authentication, SharePoint site and folder permissions, and access to our new data platform.
• Handle tickets from the service desk, working issues through to root cause and escalating as required.
• Help pull together the data behind our reporting, and build and maintain reporting and dashboards.
• Build the how-to guides and internal documentation that lift support efficiency.

Skills

Second/Third line support

Microsoft 365 administration

Windows device support

User access management

Documentation writing

Reporting & dashboards

Tools

Intune

Autopilot

SharePoint

Exchange Online

Teams

OneDrive

Job description

Tradezone is the fastest-growing electrical wholesaler in Australia. We launched in 2015 and now operate six state-of-the-art distribution centres across Australia — supplying electrical, solar, HVAC, data and safety products to trade professionals nationwide, with more sites to come.

We are a division of the Kingston Group, a private, family-owned Australian company that has been wholesaling and distributing for over 40 years. We combine the strength of a national business with the culture of a close-knit team, and pride ourselves on being at the forefront of technology and innovation — from our real-time online platform and live stock visibility to our own national delivery fleet with live delivery tracking.

About the Role

We're looking for an IT Support Engineer to join our Gold Coast team and help run and support the technology our people use every day.

This is a hands‑on support and engineering role. You'll look after our Microsoft 365 environment, roll out laptops and hardware across our national network, manage user access and permissions, and handle the escalated technical work that comes through our service desk. As we modernise, you'll be the person making sure the new environment actually works for the people using it.

It suits someone with solid second or third line experience who wants to work on a modern Microsoft environment as it's being built, rather than inheriting one that was finished years ago. If you're earlier in your career but strong on the fundamentals and keen to learn, apply anyway. We have room to bring the right person in at a support level and build from there.

What We Offer

• Permanent full‑time role based on the Gold Coast, with the opportunity to travel to our sites
• A modern Microsoft environment being stood up now — you'll learn it as it's built
• Support and encouragement to certify, with a growing technology team around you
• Variety: no two days the same across support, rollouts and project work

Key Responsibilities

• Support and administer our Microsoft 365 environment — Exchange Online, Teams, SharePoint and OneDrive
• Roll out and manage laptops and end‑user hardware across our sites, using Intune and Autopilot
• Manage user access and permissions across the environment — accounts, groups, multi‑factor authentication, SharePoint site and folder permissions, and access to our new data platform
• Handle tickets from the service desk, working issues through to root cause and escalating as required
• Help pull together the data behind our reporting, and build and maintain reporting and dashboards
• Build the how‑to guides and internal documentation that lift support efficiency — helping the business self‑serve, and giving the team a consistent answer to the common issues

About You

• Solid second or third line support experience in a Microsoft environment
• Hands‑on Microsoft 365 administration — users, groups, licensing, mailboxes, Teams and SharePoint
• Windows device support and deployment experience, ideally with Intune and Autopilot
• Confidence with user access and permissions, including multi‑factor authentication and SharePoint site and folder permissions
• Good troubleshooting instincts and the patience to find the actual cause
• Clear communication with people who aren't technical, and a genuinely helpful manner
• Comfort writing documentation that other people can follow

Highly Regarded

• Azure or cloud infrastructure experience — virtual machines, storage, backup, or supporting workloads running in the cloud
• Experience in a service desk or ticketing environment, and familiarity with service management practices
• Reporting and data experience — Power BI, Excel, SQL or the built‑in admin centre reporting
• Any exposure to a modern data platform such as Microsoft Fabric, Azure Data Lake or Databricks
• Experience supporting warehouse, retail or multi-site operations
• Hardware rollout or refresh project experience