IT Support Officer

Daracon-Engineering-Pty-Ltd; Newcastle; On-site; AUD 60,000 - 80,000; Full time

Job summary

Daracon Group is seeking an IT Support Officer to provide frontline technical support to staff across offices and project sites within a modern Microsoft-centric environment.

The role focuses on resolving hardware, software, and mobile device issues, managing service requests, and assisting with onboarding. A Bachelor's degree in IT or related field and up-to-date Microsoft certifications are preferred.

Qualifications

• Experience in a Service Desk, IT Support or Desktop Support role.
• Strong knowledge of Microsoft Windows 11.
• Experience supporting Microsoft 365 applications.
• Current Australian Driver License.

Responsibilities

• Providing frontline support for hardware, software and mobile device issues.
• Logging, managing and resolving service requests and incidents.
• Supporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePoint.
• Assisting with user account administration in Active Directory and Microsoft Entra ID.
• Deploying, configuring and troubleshooting Windows laptops, desktops and mobile devices.
• Supporting printers, meeting room technology and peripheral devices.
• Assisting with onboarding and offboarding activities.
• Creating and maintaining support documentation and knowledge base articles.
• Contributing to ICT projects, technology rollouts and continuous improvement initiatives.
• Delivering exceptional customer service to office-based and field-based employees.

Skills

Troubleshooting

Communication skills

Customer service

Prioritization

Attention to detail

Driver's license

Education

Bachelor's Degree in IT / CS / Cyber Security or related

Certificate IV in Information Technology

Tools

Microsoft 365

Intune

Entra ID (Azure AD)

SharePoint Online

Microsoft Teams

Jira Service Management

Job description

• Contact Email [e-mail]

IT Support Officer

Daracon Group comprises a number of businesses that collectively deliver an integrated civil construction service across a diverse range of public and private sector projects. Our capabilities span road, rail, concrete structures, landscaping, quarrying and mining, with a strong reputation for delivering high-quality outcomes that meet and exceed client expectations. Central to this success is our dedicated workforce, whose expertise, professionalism and commitment to customer service underpin everything we do.

At Daracon Group, technology plays a critical role in keeping our people connected, productive and safe. We are seeking a customer-focused IT Support Officer to join our ICT team and provide frontline technical support to staff across offices and project sites.

This is an excellent opportunity for someone who enjoys solving problems, helping people, and building their technical skills within a modern Microsoft-centric environment.

Requirements

Key Responsibilities

• Providing frontline support for hardware, software and mobile device issues
• Logging, managing and resolving service requests and incidents
• Supporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePoint
• Assisting with user account administration in Active Directory and Microsoft Entra ID
• Deploying, configuring and troubleshooting Windows laptops, desktops and mobile devices
• Supporting printers, meeting room technology and peripheral devices
• Assisting with onboarding and offboarding activities
• Creating and maintaining support documentation and knowledge base articles
• Contributing to ICT projects, technology rollouts and continuous improvement initiatives
• Delivering exceptional customer service to office-based and field-based employees
• Currently studying an Advanced Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related discipline
• Alternatively, recognised industry certifications such as:
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Fundamentals certifications (MS-900, AZ-900, SC-900) supplemented by relevant industry experience

• Experience in a Service Desk, IT Support or Desktop Support role
• Strong knowledge of Microsoft Windows 11
• Experience supporting Microsoft 365 applications
• Excellent troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• A genuine passion for customer service and helping others
• Ability to manage competing priorities and work independently
• High attention to detail and strong organisational skills
• Current Australian Driver License
• Bachelor's Degree in Information Technology, Cyber Security, Computer Science or related discipline
• Experience with Microsoft Intune
• Experience with Microsoft Entra ID (Azure AD)
• Knowledge of SharePoint Online and Microsoft Teams administration
• Experience with Jira Service Management or similar ticketing systems
• Understanding of networking concepts including Wi-Fi, DNS, DHCP and VPN technologies
• Exposure to Aruba networking solutions
• Experience supporting remote and mobile workforces
• Understanding of cybersecurity principles and MFA technologies
• Certificate IV in Information Technology or similar qualification
• Construction, engineering or multi-site business experience