Level 3 Support

Love Your Work; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Love Your Work in Sydney is seeking a Level 3 End User Support Consultant to provide third level support on modern workplace technologies and mentor junior team members.

You will manage Microsoft 365, Teams, SharePoint and Azure hosting, focusing on security, and shape and manage systems to meet the clients' requirements. You will engage with clients, diagnose complex incidents, implement fixes, document solutions, and collaborate with the project team in a hybrid Newport office environment.

Qualifications

• Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable.
• Industry Certificates will be highly regarded, preferably MS-900.
• Managed Services experience is essential.
• Excellent troubleshooting and problem solving abilities.
• Collaborative and supportive - a true team player and leader.

Responsibilities

• Technical client engagement and customer service - manage client solutions end to end
• Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
• Ensure that all systems are scalable, reliable, efficient and secured.
• Solution staging, system configuration, implementation, patching, testing, cutover and documentation.
• Onboarding of new customers with detailed infrastructure auditing.
• Automate tasks and monitor their effectiveness.
• Mentor and coach junior engineers
• Technical Lead overseeing project delivery working closely with the Project Manager

Skills

Microsoft 365

Troubleshooting

Team leadership

Education

IT/CS/Engineering degree

Tools

Intune

AutoPilot

Defender

Job description

Job Description:

Managed Services organisation with a collaborative, diverse and dynamic culture requires a Level 3 End User Support Consultant. This role will involve providing third level support on modern workplace technologies to clients and providing mentorship to more junior members of the team.

The role

• To support and manage modern workplace systems and cloud technologies such as Microsoft Office 365, Teams, SharePoint, as well as Microsoft Azure hosting,
• You will be working with clients Microsoft solutions that are transforming the way they do business. With security a key focus, the role will also leverage your broad technical knowledge to help shape and manage the systems to the clients requirements.

Responsibilities

• Technical client engagement and customer service - manage client solutions end to end
• Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
• Ensure that all systems are scalable, reliable, efficient and secured.
• Solution staging, system configuration, implementation, patching, testing, cutover and documentation.
• Onboarding of new customers with detailed infrastructure auditing.
• Automate tasks and monitor their effectiveness.
• Mentor and coach junior engineers
• Technical Lead overseeing project delivery working closely with the Project Manager

Ideal Candidate

• Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable
• Industry Certificates will be highly regarded, preferably MS-900.
• Managed Services experience is essential
• Excellent troubleshooting and problem solving abilities
• Collaborative and supportive - a true team player and leader

Essential Technical Skills

• Mastery of Microsoft Office 365
• Solid understanding of Modern Management tools such as Intune, AutoPilot and Defender.
• Experience in identifying vulnerabilities and configuring systems to enhance endpoint security posture.

This is a hybrid role with at least 3 days based in the Newport office on the Northern Beaches. Please only apply if this location suits.

AU$ 100 000.00 (Australian Dollar)