Mobile Claims Specialist - Return-to-Work Hybrid

EML; Adelaide; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP support

Celebration events

Annual incentive

Job summary

EML is seeking a Mobile Claims Specialist in Adelaide to support injured workers through their recovery and return-to-work journey. The role combines face-to-face site visits with collaboration across a team to deliver optimal outcomes and guidance for workers, employers and healthcare providers.

The position offers comprehensive training, ongoing support and opportunities to develop your skills within a stable, specialist organisation. Hybrid work is available once fully trained.

Qualifications

• Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds.
• Excellent customer service skills including the ability to influence and negotiate outcomes.
• Strong computer and records management skills.
• Current driver’s license and a 5 star ANCAP rating vehicle.

Responsibilities

• Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes.
• Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims.
• Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers.
• Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work.

Job description

EML is seeking a Mobile Claims Specialist in Adelaide to support injured workers through their recovery and return-to-work journey. The role combines face-to-face site visits with collaboration across a team to deliver optimal outcomes and guidance for workers, employers and healthcare providers.

The position offers comprehensive training, ongoing support and opportunities to develop your skills within a stable, specialist organisation. Hybrid work is available once fully trained.