Mobile Claims Specialist

EML; Adelaide; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP support

Celebration events

Annual incentive

Job summary

EML is seeking a Mobile Claims Specialist in Adelaide to support injured workers through their recovery and return-to-work journey. The role combines face-to-face site visits with collaboration across a team to deliver optimal outcomes and guidance for workers, employers and healthcare providers.

The position offers comprehensive training, ongoing support and opportunities to develop your skills within a stable, specialist organisation. Hybrid work is available once fully trained.

Qualifications

• Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds.
• Excellent customer service skills including the ability to influence and negotiate outcomes.
• Strong computer and records management skills.
• Current driver’s license and a 5 star ANCAP rating vehicle.

Responsibilities

• Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes.
• Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims.
• Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers.
• Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work.

Job description

Why Join EML?An Award-Winning Celebratory Culture That Recognises YouEML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.Flexibility That Supports Your LifeAfter your probation (subject to performance), you have the flexibility to work from home along with the choice between:Monthly rostered days off, orA 9-day fortnightgiving you more control over your time and work life balance.Grow With a Specialist OrganisationBecause personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.Make a real difference in people's lives with EMLIf you enjoy helping people, building relationships and solving problems, this could be the perfect next step in your career.As a Mobile Claims Specialist, you'll support injured workers through their recovery and return-to-work journey. Every day is different and you’ll speak with workers, employers and healthcare providers, providing guidance, coordinating support and helping people get back on their feet.This is a role where you'll see the impact of your work firsthand. You'll spend time meeting with workers and employers face-to-face, visiting workplaces and medical clinics, while also working closely with your team to achieve the best outcomes for everyone involved.We'll provide you with comprehensive training and ongoing support to help you succeed, along with plenty of opportunities to develop your skills and build a long-term career with EML. If you're looking for a role where your customer service skills can make a real difference, we'd love to hear from you.This will be a permanent, full-time position based in the Adelaide office with the flexibility for hybrid work once fully trained.What You’ll Be DoingCreate and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomesCollaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claimsConduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employersProvide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to workWhat We’re Looking ForPassionate and committed with excellent communication to provide high-quality service in a face to face settingDemonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgroundsExcellent customer service skills including the ability to influence and negotiate outcomesStrong computer and records management skillsYou thrive in a collaborative, fast-paced team environment while also being confident working autonomously and taking ownership of your workload.Current driver’s license and a 5 star ANCAP rating vehicleWhy You’ll Love Being Part of EMLYou’ll enjoy a range of benefits designed to support your wellbeing, growth and success:Hybrid work options for better balance.Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.Corporate wellbeing program, including gym and health insurance discounts.Comprehensive learning and development tailored to help you grow.More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their familiesCompany-wide celebration events that keep us connected.Annual incentive scheme + regular salary reviews.Ready to Make an Impact?If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.Apply now and help people get their lives back.