Administrative Assistant — Hybrid, Support Claims Team

EML; City of Parramatta; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

Discounts via RewardsHub

Wellbeing program

Learning & development

Employee Assistance Program

Celebration events

Annual incentive

Job summary

EML is hiring an Administration Assistant to support claims teams by coordinating and progressing claim activities. The role involves arranging appointments, travel, and accommodation for injured workers, and liaising with providers to obtain clinical notes and reports.

Based in Sydney CBD or Parramatta with a permanent, full-time schedule, this position offers hybrid work options and a pathway to grow within a specialist personal injury organisation that values wellbeing and development.

Qualifications

• Background in retail, hospitality or customer service, with genuine interest in administration career.
• Strong computer skills, ability to learn new systems and navigate different programs.
• Great attention to detail, with the ability to stay organised and manage priorities.
• Strong communication skills, written and verbal, with a friendly and professional approach.
• Positive, proactive attitude and willingness to learn in a team or solo setting.

Responsibilities

• Support claims teams by coordinating and progressing claim activities.
• Arrange appointments, travel and accommodation for injured workers as needed.
• Liaise with providers to obtain clinical notes, reports and information.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and prepare supporting documentation.

Skills

Computer literacy

Attention to detail

Communication skills

Customer service mindset

Teamwork

Job description

EML is hiring an Administration Assistant to support claims teams by coordinating and progressing claim activities. The role involves arranging appointments, travel, and accommodation for injured workers, and liaising with providers to obtain clinical notes and reports.

Based in Sydney CBD or Parramatta with a permanent, full-time schedule, this position offers hybrid work options and a pathway to grow within a specialist personal injury organisation that values wellbeing and development.