Mining & Industrial Customer Service Officer - Newcastle

Labrulez; Newcastle; On-site; AUD 50,000 - 65,000; Full time

Job summary

Bullivants Newcastle is seeking a Customer Service Officer to support direct customer sales and service onsite. You will interact with customers face-to-face and collaborate with the internal sales team to resolve queries, process orders, and ensure timely deliveries.

This permanent, full-time role based at Newcastle offers a collaborative environment in a safety-focused industry, with opportunities to build knowledge in lifting, rigging and safety gear while contributing to a high-performing

Qualifications

• Experience in lifting, rigging and safety industry highly regarded.
• Previous experience in a customer service role in Mining or industrial sales environment.
• High level written and verbal communication skills.
• A curious mindset and a willingness to learn.

Responsibilities

• Support with client sales and showroom retail activities
• Resolve customer queries either face-to-face or via phone and email
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
• Interact with relevant internal departments to ensure overall customer satisfaction

Skills

Customer service experience

Team collaboration

Communication skills

Problem solving

Willingness to learn

Job description

Bullivants Newcastle is seeking a Customer Service Officer to support direct customer sales and service onsite. You will interact with customers face-to-face and collaborate with the internal sales team to resolve queries, process orders, and ensure timely deliveries.

This permanent, full-time role based at Newcastle offers a collaborative environment in a safety-focused industry, with opportunities to build knowledge in lifting, rigging and safety gear while contributing to a high-performing