Mining Field Service Leader – Mt Isa

Sandvik AB; Mount Isa City; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration package

Salary sacrifice options

Paid parental leave

Job summary

Sandvik is seeking an experienced Field Service Supervisor based in Mt Isa to lead the field service team in mining and heavy industry. You will drive safety, efficiency and high-quality service delivery while coordinating workflow and resources across cross-functional teams.

You will develop people, manage daily operations, and build strong customer relationships, ensuring timely outcomes and continual improvement in a fast-paced environment.

Qualifications

• Proven leadership experience in field service environments.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent written and verbal communication abilities.
• Strong organisational and time management capabilities.

Responsibilities

• Lead and supervise day-to-day field service operations, ensuring safety, quality, productivity and customer service standards.
• Manage workflow prioritisation, resource allocation and scheduling to optimise efficiency and on-time delivery.
• Foster safety culture aligned with Sandvik's framework and Zero Harm objectives.
• Coach and develop field service personnel; support capability, performance, and career development.
• Ensure licences, competencies, training and site access requirements are maintained.
• Monitor job-level financial performance including resource utilisation and materials.
• Oversee warranty processes and service delivery to meet customer commitments.
• Build and maintain strong customer relationships through proactive communication and issue resolution.
• Collaborate with Engineering, Sales, Logistics and Product Support to optimise service delivery outcomes.

Skills

Leadership

Customer relationships

Communication

Organisational skills

Education

Trade/technical qualification

Tools

Excel

Project

Maximo or ERP systems

Job description

Sandvik is seeking an experienced Field Service Supervisor based in Mt Isa to lead the field service team in mining and heavy industry. You will drive safety, efficiency and high-quality service delivery while coordinating workflow and resources across cross-functional teams.

You will develop people, manage daily operations, and build strong customer relationships, ensuring timely outcomes and continual improvement in a fast-paced environment.