Mining Field Service Lead: Safe, Flexible & Impactful

Buffalo Tungsten Inc.; Mount Isa City; On-site; AUD 120,000 - 160,000; Full time

Job summary

Sandvik Mining in Mt Isa, QLD invites applications for an experienced Field Service Supervisor. Based in Mt Isa, you will oversee day-to-day field service operations, manage resources, and drive safety, quality and customer outcomes in a fast-paced mining environment.

You will lead a team, ensure licences and training, and collaborate with Engineering, Sales, Logistics, and Product Support to optimise service delivery and continuous improvement initiatives.

Qualifications

• Trade qualification or related technical qualification.
• Experience in service operations within mining/heavy industry.
• Demonstrated leadership including coaching, mentoring and performance management.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management capabilities.
• Experience using Excel and MS Project.
• Leadership/management qualifications and exposure to Maximo or similar ERP systems.

Responsibilities

• Lead and supervise day-to-day field service operations, ensuring safety, quality, productivity, and customer service standards are consistently achieved.
• Manage workflow prioritisation, resource allocation, and scheduling activities to optimise operational efficiency and on-time delivery.
• Foster a strong safety culture aligned with Environment, Health and Safety framework and Zero Harm objectives.
• Lead, coach and develop field service personnel, supporting technical capability, performance, and career development.
• Ensure employees maintain all required licences, competencies, training and site access requirements.
• Monitor job-level financial performance, including resource utilisation, materials, scheduling, and job variations.
• Oversee warranty processes and service delivery activities to ensure customer commitments are met.
• Build and maintain strong customer relationships through proactive communication and effective issue resolution.
• Support frontline technical troubleshooting and work collaboratively with service teams to resolve equipment and operational issues.
• Collaborate closely with cross-functional teams including Engineering, Sales, Logistics and Product Support to optimise service delivery outcomes.
• Drive continuous improvement initiatives that enhance service quality, operational efficiency, and customer satisfaction.]
• CoNtext about safety and operational excellence.

Skills

Leadership

Coaching & Mentoring

Customer relationship management

Communication

Time management

Education

Trade qualification or related technical qualification

Tools

Maximo

Excel

Microsoft Project

Job description

Sandvik Mining in Mt Isa, QLD invites applications for an experienced Field Service Supervisor. Based in Mt Isa, you will oversee day-to-day field service operations, manage resources, and drive safety, quality and customer outcomes in a fast-paced mining environment.

You will lead a team, ensure licences and training, and collaborate with Engineering, Sales, Logistics, and Product Support to optimise service delivery and continuous improvement initiatives.