Field Service Supervisor

Buffalo Tungsten; Mount Isa City; On-site; AUD 120,000 - 160,000; Full time

Job summary

Sandvik Mining in Mt Isa, QLD invites applications for an experienced Field Service Supervisor. Based in Mt Isa, you will oversee day-to-day field service operations, manage resources, and drive safety, quality and customer outcomes in a fast-paced mining environment.

You will lead a team, ensure licences and training, and collaborate with Engineering, Sales, Logistics, and Product Support to optimise service delivery and continuous improvement initiatives.

Qualifications

• Trade qualification or related technical qualification.
• Experience in service operations within mining/heavy industry.
• Demonstrated leadership including coaching, mentoring and performance management.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management capabilities.
• Experience using Excel and MS Project.
• Leadership/management qualifications and exposure to Maximo or similar ERP systems.

Responsibilities

• Lead and supervise day-to-day field service operations, ensuring safety, quality, productivity, and customer service standards are consistently achieved.
• Manage workflow prioritisation, resource allocation, and scheduling activities to optimise operational efficiency and on-time delivery.
• Foster a strong safety culture aligned with Environment, Health and Safety framework and Zero Harm objectives.
• Lead, coach and develop field service personnel, supporting technical capability, performance, and career development.
• Ensure employees maintain all required licences, competencies, training and site access requirements.
• Monitor job-level financial performance, including resource utilisation, materials, scheduling, and job variations.
• Oversee warranty processes and service delivery activities to ensure customer commitments are met.
• Build and maintain strong customer relationships through proactive communication and effective issue resolution.
• Support frontline technical troubleshooting and work collaboratively with service teams to resolve equipment and operational issues.
• Collaborate closely with cross-functional teams including Engineering, Sales, Logistics and Product Support to optimise service delivery outcomes.
• Drive continuous improvement initiatives that enhance service quality, operational efficiency, and customer satisfaction.]
• CoNtext about safety and operational excellence.

Skills

Leadership

Coaching & Mentoring

Customer relationship management

Communication

Time management

Education

Trade qualification or related technical qualification

Tools

Maximo

Excel

Microsoft Project

Job description

Sandvik Mining | Location: Mt Isa, QLD

Job Type : Full-time, Permanent

About the Opportunity

An exciting opportunity has become available for an experienced and people-focused Field Service Supervisor to join the Sandvik Mining team. Based in Mt Isa , this leadership role is responsible for overseeing the day-to-day operations of the Field Service team, ensuring work is delivered safely, efficiently, and to the highest quality standards.

Reporting into the Service Operations function, you will lead and coordinate field service personnel, manage workflow and resources, and drive continuous improvement initiatives to enhance operational performance and customer outcomes. This role offers a balance of people leadership, operational management, customer engagement, and technical support within a fast-paced mining and heavy industry environment.

Responsibilities

• Lead and supervise day-to-day field service operations, ensuring safety, quality, productivity, and customer service standards are consistently achieved.
• Manage workflow prioritisation, resource allocation, and scheduling activities to optimise operational efficiency and on-time delivery.
• Foster a strong safety culture aligned with Sandvik's Environment, Health and Safety framework and Zero Harm objectives.
• Lead, coach and develop field service personnel, supporting technical capability, performance, and career development.
• Ensure employees maintain all required licences, competencies, training and site access requirements.
• Monitor job-level financial performance, including resource utilisation, materials, scheduling, and job variations.
• Oversee warranty processes and service delivery activities to ensure customer commitments are met.
• Build and maintain strong customer relationships through proactive communication and effective issue resolution.
• Support frontline technical troubleshooting and work collaboratively with service teams to resolve equipment and operational issues.
• Collaborate closely with cross-functional teams including Engineering, Sales, Logistics and Product Support to optimise service delivery outcomes.
• Drive continuous improvement initiatives that enhance service quality, operational efficiency, and customer satisfaction.

About you

You are an experienced service leader with a strong background in mining, heavy industry, construction equipment, or a related technical environment. You are passionate about leading people, improving operational performance, and delivering exceptional customer outcomes.

You are a collaborative and proactive leader who can build strong relationships with customers, stakeholders, and team members while maintaining a focus on safety, quality, and continuous improvement.

You bring :

• A trade qualification or related technical qualification.
• Experience in service operations within mining, heavy industry, construction equipment, or a related field.
• Demonstrated leadership experience, including coaching, mentoring, and performance management.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management capabilities with the ability to manage competing priorities.
• Experience using Microsoft Office applications, particularly Excel and Project.
• A proactive, results-focused approach with a commitment to safety and operational excellence.
• Leadership or management qualifications and exposure to Maximo or similar ERP systems will be highly regarded.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• A competitive remuneration package
• Salary sacrifice options and Length of Service Recognition
• Paid Parental Leave and flexible working options
• A comprehensive Employee Assistance Program
• Employee referral programs
• Performance‑based bonus incentives
• Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries.

The Sandvik Group has over 41,000 emp