Field Service Lead - Mining Ops | Flexible Hours, Bonus

9885 Smc Australia; Mount Isa City; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration package

Salary sacrifice options

Parental leave and flexible working

Employee Assistance Program

Employee referral programs

Performance-based bonus incentives

Recognition and reward programs

Job summary

Sandvik Mining in Mt Isa, QLD is seeking an experienced Field Service Supervisor to lead the field service team. The role is based in Mt Isa and focuses on safe, efficient delivery of services in a fast-paced mining and heavy industry environment.

You will oversee day-to-day operations, manage resources and scheduling, and drive improvements while building strong customer relationships and ensuring compliance with safety standards.

Qualifications

• Trade qualification or related technical qualification.
• Experience in service/field operations within mining or heavy industry.
• Proven leadership including coaching and performance management.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent written and verbal communication.
• Strong organizational and time management abilities.
• Experience using Microsoft Office, esp. Excel and Project.
• Leadership exposure to ERP systems like Maximo.

Responsibilities

• Lead and supervise day-to-day field service operations, ensuring safety, quality, productivity, and customer service standards.
• Manage workflow prioritisation, resource allocation, and scheduling to optimise efficiency and on-time delivery.
• Foster a strong safety culture aligned with EH&S framework and Zero Harm.
• Lead, coach and develop field service personnel, supporting capability and career development.
• Ensure employees maintain licences, competencies, training and site access.
• Monitor job-level financial performance including resources, materials, and job variations.
• Oversee warranty processes and service delivery to meet customer commitments.
• Build and maintain strong customer relationships through proactive communication and issue resolution.
• Support frontline technical troubleshooting and collaborate with service teams to resolve issues.
• Collaborate with Engineering, Sales, Logistics and Product Support to optimise service delivery outcomes.
• Drive continuous improvement to enhance service quality and customer satisfaction.

Skills

Trade qualification

Mining experience

Leadership

Customer handling

Communication

Organization

MS Office

Maximo ERP

Tools

Maximo

Job description

Sandvik Mining in Mt Isa, QLD is seeking an experienced Field Service Supervisor to lead the field service team. The role is based in Mt Isa and focuses on safe, efficient delivery of services in a fast-paced mining and heavy industry environment.

You will oversee day-to-day operations, manage resources and scheduling, and drive improvements while building strong customer relationships and ensuring compliance with safety standards.