Mining Client Relationship Director

Cognizant; City of Brisbane; On-site; AUD 150,000 - 210,000; Full time

Job summary

Cognizant is seeking a Customer Relationship Manager – Mining in ANZ to grow and manage mining accounts, drive profitable results, and expand renewals and new business. You will partner with delivery teams to optimize resources and ensure client satisfaction through delivery excellence.

The role requires extensive client management experience, mining domain knowledge, and leadership in a matrixed environment, with focus on strategic collaboration and revenue growth.

Qualifications

• 12+ years of services industry experience in a client-facing consultative or engagement-management role.
• 7+ years of business development and consultative account expansion, working with both technical and non-technical audiences (preferred).
• Solid understanding of and experience in account- and industry-relevant solutions for Mining clients.
• Experience managing large client P&L, including account reporting and metric assessment.

Responsibilities

• Accountable for managing, retaining and developing ANZ Mining accounts/portfolio and driving profitable growth.
• Drives new business across multiple account assignment.
• Develops revenue and margin forecasts for assigned accounts.
• Tracks assigned account financials and metrics to ensure accurate forecasts and P&L roll-up to Client Partner.

Skills

Client-facing

Business development

Account management

Sales planning

P&L management

Mining industry knowledge

Leadership

Strategic thinking

Cross-functional collaboration

Stakeholder management

Onsite/offshore delivery

Education

Bachelor’s degree in technology or equivalent experience

Tools

CWTS

CVF

CMF

MSI Governance Model

RFPs/RFIs

Job description

Cognizant is seeking a Customer Relationship Manager – Mining in ANZ to grow and manage mining accounts, drive profitable results, and expand renewals and new business. You will partner with delivery teams to optimize resources and ensure client satisfaction through delivery excellence.

The role requires extensive client management experience, mining domain knowledge, and leadership in a matrixed environment, with focus on strategic collaboration and revenue growth.