Migration Support Officer: Guide Settlement & Visa Progress

Ssi Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

SSI Group in Carlton, Melbourne, is seeking a Migration Support Officer to assist individuals with visa assessment, applications and settlement. This part-time or full-time role is on a maximum-term contract until 30 June 2027, reporting to the CSP Program Coordinator.

You will coordinate new intakes and existing cases, keep clients updated with timely responses, and work with government and community partners on migration policy changes. Experience in the visa sector is essential.

Qualifications

• Minimum of three years' equivalent experience in social services or migration outcomes.
• Strong knowledge of visa and migration policies.
• Case management experience with assessment and planning.
• Excellent interpersonal and communication skills for client and stakeholder engagement.
• Ability to advocate for people in vulnerable circumstances.

Responsibilities

• Coordinate new intakes and existing cases.
• Keep clients and sponsors informed with timely updates.
• Maintain accurate case records in ICMS and meet deadlines.
• Support settlement case management and orientation sessions.
• Collaborate with colleagues, government and community stakeholders.

Skills

Visa & Migration sector knowledge

Case management

Interpersonal skills

Stakeholder engagement

Education

Relevant tertiary qualifications in Social Work/Community Services

Job description

SSI Group in Carlton, Melbourne, is seeking a Migration Support Officer to assist individuals with visa assessment, applications and settlement. This part-time or full-time role is on a maximum-term contract until 30 June 2027, reporting to the CSP Program Coordinator.

You will coordinate new intakes and existing cases, keep clients updated with timely responses, and work with government and community partners on migration policy changes. Experience in the visa sector is essential.