In-Work Support Officer: Refugee & Disability

SSI; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary packaging up to $15,900 tax‑s​-

Meal & entertainment benefits up to $2

9-day fortnight for full-time

In-house training opportunities

Wellbeing programs

Résumé du poste

Settlement Services International (SSI Group) is seeking a Refugee and Disability Post Placement Support Officer in Brisbane to support participants from refugee backgrounds and people with disabilities after securing employment. The role focuses on proactive, hands-on guidance to ensure sustainable outcomes and strong employer relationships.

The officer will liaise with participants and employers, coordinate workplace adjustments, and facilitate access to government subsidies while tracking

Qualifications

• Completion of, or willingness to enrol in Certificate IV in Employment Services.
• High attention to detail and computer administration skills to effectively track and obtain documentary evidence for outcome claims.
• High level customer centric approach and the ability to show empathy to job seekers and clients.
• Good working knowledge of local, state and national labour markets.
• Demonstrated experience in meeting KPI’s and ensuring compliance.
• Cultural competency and sensitivity, with experience working in multicultural settings.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organisational skills and ability to manage multiple client cases simultaneously.
• Understanding of CALD and refugee client requirements and/or lived experience.
• Experience working in community advocacy, social services, disability support, or refugee settlement programs.

Responsabilités

• Provide post placement support to participants and employers onsite and by phone.
• Facilitate access to workplace adjustments and government subsidies.
• Negotiate work roles to fit both employee and employer needs.
• Collect and organise documentary evidence for outcome claims.
• Support the IEA team to maintain suitable employment opportunities.
• Deliver ongoing support to achieve 4, 12, 26 and 52-week milestones.

Connaissances

Attention to detail

Customer service

Communication skills

Negotiation

Interpersonal skills

Organisational skills

Empathy

Cultural competency

Multicultural experience

Computer administration

Formation

Certificate IV in Employment Services

Description du poste

Settlement Services International (SSI Group) is seeking a Refugee and Disability Post Placement Support Officer in Brisbane to support participants from refugee backgrounds and people with disabilities after securing employment. The role focuses on proactive, hands-on guidance to ensure sustainable outcomes and strong employer relationships.

The officer will liaise with participants and employers, coordinate workplace adjustments, and facilitate access to government subsidies while tracking