Refugee & Disability Post Placement Support Officer

SSI; Liverpool; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑adv

Meal & entertainment benefits up to $2

9‑day fortnight for FT staff

In-house training and learning

Wellbeing programmes

Job summary

Settlement Services International (SSI Group) is seeking a Refugee & Disability Post Placement Support Officer to support participants from refugee backgrounds and people with disabilities after employment. You will maintain regular contact with participants and employers onsite and by phone, assist with workplace adjustments and subsidies, and ensure continued employment success.

You will collect documentary evidence for outcomes, work with the IEA team, and focus on in-work support

Qualifications

• Completion of, or willingness to enrol in Certificate IV in Employment Services
• High attention to detail for documenting evidence of outcomes
• Strong customer-centric approach with empathy for job seekers and clients
• Good knowledge of local, state and national labour markets
• Demonstrated experience meeting KPIs and ensuring compliance
• Cultural competency with multicultural settings

Responsibilities

• Provide ongoing support to participants and employers after placement
• Facilitate workplace adjustments and access government subsidies
• Collect and organise documentary evidence to support outcome claims
• Maintain engagement with IEA team and partners to secure suitable opportunities
• Support 4, 12, 26 and 52-week milestones and employer relationships

Skills

Certificate IV in Employment Services

Documentation tracking

Customer empathy

Labour markets knowledge

KPI reporting

Multicultural sensitivity

Communication & negotiation

Organisational skills

CALD/refugee experience

Disability awareness

Arabic speaking

Education

Certificate IV in Employment Services

Tools

Computer administration

Job description

Refugee & Disability Post Placement Support Officer

Reporting to the Hubs Manager and operating across the Site hub and outreach spokes, the Refugee and Disability Post Placement Officer plays a pivotal role in supporting participants from refugee backgrounds and people with disabilities, particularly once they have secured employment. This role is dedicated to ensuring sustainable and positive employment outcomes through a proactive, hands-on approach that benefits both participants and employers.

Frequent and regular contact is maintained with both the participant and the employer, delivered onsite and via phone, to provide timely guidance and address emerging needs. The officer facilitates access to workplace adjustments and government support subsidies, negotiates work roles and responsibilities to fit both employee and employer needs, and delivers tailored support that enhances job retention.

A core responsibility is to collect and organise documentary evidence that supports outcome claims, ensuring compliance and transparency in reporting. The officer works closely with the IEA team to maintain and secure suitable employment opportunities, focusing on the ‘in work support’ phase once employment is attained. This includes delivering ongoing support services and fostering strong employer partnerships, with a particular emphasis on return service to grow and sustain employer relationships.

The officer is instrumental in achieving 4, 12, 26 and 52-week outcome milestones, as well as ongoing support targets, all of which are crucial for revenue generation, performance metrics, and successful participant outcomes. Their comprehensive approach ensures both the employer and participant are continuously supported, contributing to mutually beneficial employment relationships.

• Completion of, or willingness to enrol in Certificate IV in Employment Services
• High attention to detail and computer administration skills to effectively track and obtain documentary evidence for outcome claims
• High level customer centric approach and the ability to show empathy to job seekers and clients.
• Good working knowledge of local, state and national labour markets.
• Demonstrated experience in meeting KPI’s and ensuring compliance.
• Cultural competency and sensitivity, with experience working in multicultural settings.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organisational skills and ability to manage multiple client cases simultaneously.
• Understanding of CALD and refugee client requirements and/or lived experience.
• An understanding of the challenges facing people with a disability or mental illness entering the workforce, or any lived experience in this area.
• Experience working in community advocacy, social services, disability support, or refugee settlement programs.
• Arabic speaking would be an advantage

Why Join Us?

You’ll be part of a respected organisation that’s committed to inclusive employment, professional growth, and community impact. You’ll thrive in a dynamic and supportive environment, working alongside people with disability to help shape their future careers.

• Salary packaging options for our full-time employees to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Access to meal and entertainment benefits of up to $2,650 through salary packaging
• Enjoy industry-leading working arrangements, including a 9-day fortnight for full-time employees, designed to support balance, wellbeing, and productivity
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programmes

Ready to Make a Difference?

If this sounds like you, we’d love to hear from you!

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety and wellbeing are embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our Commitment to Child Safety

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. The safety and wellbeing of children and young people are embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. Candidates progressing to relevant opportunities may be required to undertake applicable pre-employment screening checks, which may include a National Police Clearance and Working with Children Check, as a condition of employment.

All staff who work on, support or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our Commitment to Diversity and Inclusion

SSI strives to be an inclusive workplace for all people. We recognise that we operate in diverse communities and welcome and encourage applications from people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities.

Our Talent Acquisition team can provide reasonable adjustments throughout the recruitment process to support candidates to participate fully and equitably.

Application Close 13 November 2026.