Multicultural Support Officer

Ssi Australia; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Talent pools for additional roles

In-house training and professional发展

In-house wellbeing programs

Collaborative team environment

Job summary

SSI Australia, a leading not-for-profit, seeks a Multicultural Support Officer to assist clients and communities in adapting to life in Australia. Responsibilities include language support, navigation of services, and transport to appointments, with a strong emphasis on cultural insights and inclusive practice.

The role requires strong digital literacy, experience in facilitation or case management, and a driver’s license is desirable.

Qualifications

• Strong digital literacy is essential.
• Experience in facilitation or training is desirable.
• Experience in case management is desirable.
• A driver’s license and your own vehicle are highly desirable.

Responsibilities

• Help build clients’ capacity to navigate SSI services.
• Support clients to attend appointments or events.
• Provide language support and teach basic English phrases.
• Transport clients to activities and appointments using car or public transport.
• Organise and accompany clients to workshops and information sessions.
• Assist clients with accommodation information and housing requirements.
• Support Children and Youth to achieve their goals and supervise related activities.
• Provide general orientation information about living in Australia.
• Engage with Ethnic/Faith communities to share SSI services and resources.
• Perform administrative tasks using email and Microsoft Office.
• Provide cultural consultancy to co-design programs by identifying community needs.

Skills

Digital literacy

Facilitation

Case management

Driver's license

Job description

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About the Role

In the role of a Multicultural Support Officer (MSO), you will support clients and community members to achieve self-agency and thrive. The role does this in a variety of ways:

• Welcoming and orientating new arrivals to Australia.
• Supporting migrants to build their independence in the community and when accessing services, providing language support to case workers.
• Engaging with their ethnic and faith community to provide information & referrals.
• Providing cultural insights to build the capacity of the wider staff team and sector.

There are administration components to this role which require digital and written skills.

About the Team

The Newcomers Settlement Integration (NSI) Shared Services team at SSI provides support to service delivery program areas across the organisation. Our MSO workforce is a great strength of SSI. It allows programs to deliver services in a clients first language and with a culturally responsive approach. The Shared Services team is diverse, flexible and responsive, allowing us to support the changing needs of our clients and programs.

Responsibilities:

• Helping build their capacity so they can learn about the services offered and how to navigate them independently in the future.
• Supporting clients to attend appointments or events.
• Language support for interactions between clients and internal/externals services and teaching clients how to use professional interpreting services when required and providing clients with basic words and phrases in English which they can use to help start them on their Settlement journey.
• Transporting clients by car or public transport to activities, supervisions, and other appointment they may have. Supporting clients to learn about the public transport system and how to use navigation tools.
• Workshops and information sessions support services: Organising and accompanying clients to workshops and information sessions, conducting orientation sessions workshops for clients, interpreting for workshops
• Accommodation support services: Assisting clients in settling into short term or long-term accommodation. Support clients to inspect properties and learn general accommodation requirements in Australia
• Support to Children and Youth: Assisting them to achieve their goals, supervising Child Protection Out of Home Care visits or youth work type support
• General Orientation activities: Providing newcomers with information about living in Australia (in accordance with client handbook), providing general guidance
• Engage with Ethnic/Faith communities to provide information about SSI services, arrange information sessions or activities for communities
• Administration: Writing clear, concise, accurate, and objective case notes. Using email and Microsoft Office applications to perform basic administration tasks
• Cultural consultancy: Using cultural background to assist programs co-design activities by identifying community needs

About You

You will need to be able to speak, read, and write in any other language, whilst also being proficient in written and spoken English.

The ability to demonstrate strong digital literacy skills is essential.

Experience working in facilitation & training or case management is highly desirable. A driver’s license and your own vehicle is also highly desirable.

Preferred Languages:

• Turkish
• Farsi
• Arabic
• Tamil

If you have the capability to achieve success in this role and are interested in creating an impact for communities who need your support, we would love to hear from you!

Recruitment Pool

Please note: If you are successful through the recruitment assessment process, but there are no current vacancies which match your region or language, you will be placed in our recruitment pool for any future opportunities that may come available in the next 3-6 months.

About our Benefits

• Access to Talent Pools to utilise your other skills and experience across the organisation
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

Applications close 21st October 2026

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at *****************