Migration Support Officer

Ssi Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

SSI Group in Carlton, Melbourne, is seeking a Migration Support Officer to assist individuals with visa assessment, applications and settlement. This part-time or full-time role is on a maximum-term contract until 30 June 2027, reporting to the CSP Program Coordinator.

You will coordinate new intakes and existing cases, keep clients updated with timely responses, and work with government and community partners on migration policy changes. Experience in the visa sector is essential.

Qualifications

• Minimum of three years' equivalent experience in social services or migration outcomes.
• Strong knowledge of visa and migration policies.
• Case management experience with assessment and planning.
• Excellent interpersonal and communication skills for client and stakeholder engagement.
• Ability to advocate for people in vulnerable circumstances.

Responsibilities

• Coordinate new intakes and existing cases.
• Keep clients and sponsors informed with timely updates.
• Maintain accurate case records in ICMS and meet deadlines.
• Support settlement case management and orientation sessions.
• Collaborate with colleagues, government and community stakeholders.

Skills

Visa & Migration sector knowledge

Case management

Interpersonal skills

Stakeholder engagement

Education

Relevant tertiary qualifications in Social Work/Community Services

Job description

Help people take their next step.

A clear answer, a well-prepared application, a timely connection to support — your work can make a meaningful difference to someone building a new life.

At SSI, we support newcomers and other Australians to achieve their full potential. We work alongside people from refugee and asylum-seeking backgrounds, culturally and linguistically diverse communities, people with disability, and children and young people to build capacity and overcome inequality.

We are looking for a Migration Support Officer to join our CSP team, based in our Carlton office. This opportunity is available part-time or full-time on a maximum-term contract until 30 June 2027.

About the role

Reporting to the CSP Program Coordinator, you will support individuals, families and their sponsors or supporters through visa assessment, application and settlement processes. Combining careful administration with empathetic, client-focused support, you will help keep applications progressing and people informed at every stage.

What you will do:

• Coordinate new intakes and existing cases, support eligibility assessments and prepare visa application documentation.
• Keep clients, sponsors and supporters informed with clear, timely updates and responses to enquiries.
• Maintain accurate, up-to-date case records in ICMS and work to application deadlines and program requirements.
• Support settlement case management, organise orientation sessions and connect entrants with settlement service information.
• Work collaboratively with colleagues, government and community stakeholders, staying informed about changes to migration policies and procedures.

About you

You bring a people-first approach, strong attention to detail and the ability to navigate complex situations with care and professionalism. You can balance accurate administration with responsive support for clients and stakeholders.

You will also bring:

• A minimum of three years’ equivalent experience and/or tertiary qualifications in Social Work, Community Services or a relevant discipline.
• Strong knowledge of the visa and migration sector, including relevant government policies and programs.
• Case management experience, including assessment and case planning.
• Well-developed interpersonal and communication skills, including the ability to respond constructively to complex or conflicting situations.
• Strong stakeholder relationship skills and the ability to advocate for people in vulnerable circumstances.

Experience in contract or financial management, and knowledge of different migration entry programs, will be highly regarded.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

Applications close 20th November 2026

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities. Our Talent Acquisition team can provide reasonable adjustments throughout the process.