Night Audit & Guest Services Specialist

Colonial Group; Victoria; On-site; AUD 52,000 - 78,000; Full time

Job summary

Colonial Group is seeking a Guest Service Agent who will also perform Night Audit duties. You will greet guests, manage check-ins/check-outs, and handle late-night inquiries with a focus on security, accuracy, and exceptional service.

On night shifts, you will ensure all nightly reports are complete and correct, maintain guest account integrity, and contribute to a safe environment in collaboration with the security team. Flexibility for weekends and holidays is essential.

Qualifications

• Experience delivering hospitality at front desk
• Ability to manage night audit processes accurately
• Strong communication and organisational skills
• Wlexibility to work nights, weekends and holidays (rotating)

Responsibilities

• Greet guests and manage check-in/check-out with a warm, professional approach
• Handle late-night inquiries and resolve issues to maintain service standards
• Complete night audit duties and ensure nightly reports are accurate and up-to-date
• Coordinate with security for safe hotel operations during the night shift
• Provide local information and recommendations to guests as needed
• Manage reservations and guest accounts with precision

Skills

Guest service

Night audit

Multitasking

Organisational skills

Communication

Team collaboration

Job description

Colonial Group is seeking a Guest Service Agent who will also perform Night Audit duties. You will greet guests, manage check-ins/check-outs, and handle late-night inquiries with a focus on security, accuracy, and exceptional service.

On night shifts, you will ensure all nightly reports are complete and correct, maintain guest account integrity, and contribute to a safe environment in collaboration with the security team. Flexibility for weekends and holidays is essential.