Night Manager

Accor Apartments & Realty; Cairns Regional; Vor Ort; AUD 55.000 - 73.000; Vollzeit

Zusammenfassung

Accor Apartments & Realty is seeking a Night Manager for the Cairns property, covering 11pm to 7am shift. You will serve as the reliable point of contact for late-night guest inquiries, oversee security, and manage minor maintenance matters to uphold the hotel’s exceptional reputation.

Responsibilities include supervising nightly operations, handling check-ins/outs, managing the reception desk, and overseeing night audit and reporting procedures, while supporting the daytime team as needed.

Qualifikationen

• Previous experience in Night Audit and/or Accounts is highly valued.
• Ability to work independently.
• Commitment to customer service and the technical proficiency to execute nightly front office transaction audits.
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences.
• A keen eye for detail to ensure accurate daily revenue capture and reporting.

Aufgaben

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Kenntnisse

Night audit experience

Independent work

Customer service

Night front office audits

Troubleshooter

Attention to detail

Jobbeschreibung

Purpose

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Skills and Experience

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting