Mentor Support Officer

Chamber-of-Commerce-and-Industry-of-Wa-; City Of Stirling; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging available

Supportive organisation with people‑f‑

Job summary

Apprenticeship Support Australia (ASA) is seeking a Mentor Support Officer to provide mentoring and support services to clients and employers, focusing on facilitating apprenticeship completions. The role is full time and permanent, located on site in Osborne Park.

You will conduct risk assessments, deliver mentoring, and maintain Tailored Support Plans, with a focus on compliance and timely database updates. Police clearance and WWCC are essential.

Qualifications

• Experience mentoring or working with young people or proven relevant experience.
• National Police Clearance & Working with Children Check (essential)
• Ability to meet KPIs and deliverment of support plans.

Responsibilities

• Conducting risk assessments with clients to identify barriers to completion.
• Deliver phone and online mentoring support to clients during their training contract.
• Develop and maintain Tailored Support Plans (TSPs).
• Ensure accurate and timely maintenance of databases and TSPs, adhering to compliance requirements.

Skills

Mentoring

Customer service

Communication

Risk assessment

Job description

• Join a supportive organisation with a people-focused culture
• Salary packaging available

About the Opportunity

Apprenticeship Support Australia (ASA) are seeking an experienced mentor to join the team as a Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to ASA clients, and their employers. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process.

This position is full time, permanent, located on site in our Osborne Park office.

Key Responsibilities

The role will include a range of day-to-day tasks including:

• Conducting risk assessments with clients to identify any potential barriers to completion.
• Deliver phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
• Develop and maintain Tailored Support Plans (TSP’s).
• Ensure accurate and timely maintenance of databases and TSP’s, adhering to compliance requirements.

About You

To be a successful mentor you will have the following skills and experience:

• Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.
• A minimum of 12 months relevant experience working with young people or proven relevant experience.
• Must be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.
• Excellent customer service skills.
• Excellent communication skills – oral and written.
• Understanding/knowledge of apprenticeships and traineeships.
• Ability to work to and deliver on KPIs.
• National Police Clearance & Working with Children Check (essential)

About ASA

Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/

About CCIWA

CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.

CCIWA Culture and Benefits

At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/

Our Commitment to Diversity & Inclusion

CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

This is an onsite position