Mentor – Workforce Australia (WFA)

CoAct; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Wellbeing leave

Salary packaging

Health insurance discounts

Team-focused culture

Job summary

CoAct is seeking a motivated Mentor in Brisbane to support customers on their journey to sustainable employment. You will provide tailored mentoring, create action plans, and manage progress with a focus on outcomes, while working closely with employers and community partners.

The role requires strong communication, coaching, and trauma-informed approaches, with a KPI-driven environment and a commitment to compliant record-keeping. Applicants based in Brisbane are encouraged to apply.

Qualifications

• Strong communication, coaching and mentoring skills.
• Experience in case management, including action plans.
• Ability to engage, motivate and support individuals to achieve goals.
• Ability to build and maintain partnerships with employers and community networks.

Responsibilities

• Provide ongoing mentoring and case management to customers toward job readiness and sustainable employment outcomes.
• Develop and implement personalised action plans identifying goals, barriers and interventions.
• Monitor progress, review plans and adjust strategies to achieve positive outcomes.
• Build relationships with customers, employers and community partners to create employment opportunities.
• Support customers post-placement to improve retention and address risks to ongoing employment.

Skills

Communication

Coaching

Mentoring

Case management

Education

People-focused qualification

Job description

Are you passionate about supporting people to achieve sustainable employment outcomes?

At CoAct, we are seeking a dedicated Mentor to deliver person-centred support to customers, guiding them toward employment readiness and long-term success. This role plays a critical part in empowering individuals, building confidence, and creating pathways to meaningful work.

About the Role

As a Mentor, you will work closely with customers to support their journey into sustainable employment by delivering structured, tailored and outcomes-focused support. You will:

• Provide ongoing mentoring and case management to customers, supporting their progress toward job readiness and sustainable employment outcomes
• Develop and implement personalised action plans that identify goals, strengths, barriers, and targeted interventions
• Apply people-centred case management practices, including effective barrier management and referral to appropriate services (e.g. training, wellbeing or community supports)
• Monitor customer progress, review action plans, and adjust strategies to ensure positive outcomes
• Build and maintain strong relationships with customers, employers, and community partners to create employment opportunities
• Support customers post-placement to improve retention and address risks to ongoing employment
• Maintain accurate records, documentation and evidence in line with contract and compliance requirements
• Contribute to a high-performing team environment focused on achieving individual and organisational targets

About You

You are a motivated and resilient professional who thrives in a fast-paced, target-driven environment and is passionate about making a meaningful impact. You bring:

Service Delivery & Relationship Management

• Strong communication, coaching and mentoring skills, with the ability to build trust and rapport with diverse customers and employers
• Experience in case management, including developing action plans and supporting customers to overcome barriers to employment
• Demonstrated ability to engage, motivate and support individuals to achieve goals and sustain employment
• Ability to build and maintain effective partnerships with employers, industry and community networks

Capability & Approach

• A strong understanding of people-centred practices, including empathy, active listening and trauma-informed approaches
• Proven problem-solving skills and the ability to adapt your approach to meet individual needs
• High level organisational and administrative skills, with the ability to manage competing priorities and meet deadlines
• Commitment to compliance, quality assurance and accurate record-keeping

Experience & Qualifications

• Experience within employment services, case management, coaching, mentoring or a related field
• Demonstrated ability to work in a KPI-driven environment and achieve outcomes
• Strong understanding of customer needs and employment pathways
• Relevant qualifications in a people-focused discipline (desirable)

Location:This role is based at our Brisbane Office in Stones Corner, Monday to Friday.

What We Offer

At CoAct, we are more than a workplace—we are a purpose-driven organisation committed to creating positive social impact.

• Full-time, fixed term opportunity up to 30 June, 202
• Additionalwellbeing leave (13 extra days annually)
• Salary packaging up to $15,900 per annum (tax-saving benefit)
• Access to corporate health insurance discounts
• A supportive and values-driven team environment

CoAct is a national not-for-profit organisation dedicated to empowering everyday Australians through employment services and community activation programs. We are proud recipients of the Australian Business Awards – Employer of Choice (2019, 2021, 2024) and recognised as an Inclusive Employer by Diversity Council Australia (2024/2025 and 2025/2026).

Why Join CoAct?

At CoAct,you’lljoin a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia.

We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive,supportiveand forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference.

The CoAct Way

The CoAct Wayrepresentswho we are, how we work and what we strive to achieve together. It guides the way we support one another, work with ourpartnersand deliver outcomes for our communities.

• We are purpose-driven - we are united by a shared commitment to creating positive impact.
• We collaborate - we value teamwork and believe we achieve more when we work together.
• We think boldly - we embrace curiosity,innovationand new ways of thinking.
• We are good humans - we lead with kindness, inclusion,respectand integrity.
• We make it happen - we take ownership and deliver outcomes that matter.

These values are embedded in everything we do and help create a workplace where people feel connected, supported and empowered to succeed.

At CoAct,diversity and inclusionare at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you.We are proud to be a disability-friendly company!

If you have any questions about the position or the application process, please contact our Recruitment Specialists, Deanna and Kat, at***********@coact.org.au

If you require any adjustments during the recruitment process(including receiving information in a different format), please contact our recruitment team on07 3084 4***. Please note: this number is for voice messages related to adjustment requests only.We’reunable to return calls that are not related to adjustments. For all other enquiries, please contact us via email.

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during orimmediatelyafter the recruitment process is concluded.