Mentor Support Officer

Chamber-of-Commerce-and-Industry-of-Wa-; Bunbury; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary sacrificing options

Employee benefits

Job summary

Apprenticeship Support Australia (ASA) in Bunbury seeks an experienced Mentor Support Officer to provide vital mentoring and support to clients, facilitating apprenticeship completions and addressing workplace and personal issues.

This full-time, permanent role offers in-person, phone and online mentoring, risk-based support, and opportunities to engage schools and communities to promote Apprenticeships. A valid driver’s license and essential clearances are required.

Qualifications

• Experience mentoring or supporting youth or apprentices.
• Minimum 12 months relevant experience working with young people.
• Ability to provide guidance drawing from life/work experience.
• Proactive in maintaining contact and achieving KPIs with apprentices.
• Valid driver’s license and willingness to drive as required.
• National Police Clearance & Working with Children Check essential.

Responsibilities

• Conduct risk assessments with clients to identify barriers to completion.
• Deliver in-person, phone and online mentoring support to clients during training.
• Develop and maintain Tailored Support Plans (TSPs).
• Maintain regular contact with apprentices at key check-in points.
• Ensure accurate and timely maintenance of databases and TSPs in compliance.
• Deliver information sessions at schools and community events to promote apprenticeships.

Skills

Mentoring

Communication

Relationship building

Data management

Tools

Databases

TSP maintenance

Job description

• Join a supportive organisation with a people-focused culture
• Salary sacrificing options amongst a range of employee benefits

About the Opportunity

Apprenticeship Support Australia (ASA) are seeking an experienced mentor to join the team as aMentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to ASA clients. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process. The role is a full time, permanent opportunity located in Bunbury.

Key Responsibilities

The role will include a range of day-to-day tasks including:

• Conducting risk assessments with clients to identify any potential barriers to completion.


• Deliver in-person, phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.


• Develop and maintain Tailored Support Plans (TSP’s).


• Maintain regular contact with apprentices throughout their training contract, especially at key check in points, to ensure they have a seamless training experience


• Ensure accurate and timely maintenance of databases and TSP’s, adhering to compliance requirements.


• Deliver information sessions at school and community events to support and promote the value of apprenticeships, traineeships and the benefits of mentoring support.

About You

To be a successful mentor you will have the following skills and experience:

• Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.


• A minimum of 12 months relevant experience working with young people or proven relevant experience.


• Must be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.


• Proactive in maintaining contact with apprentices and motivated to achieve service KPIs, ensuring a positive training experience


• Excellent written and verbal communication skills


• Ability to promote Australian Apprenticeships to prospective clients and represent ASA at events.


• Understanding/knowledge of apprenticeships and traineeships.


• Current, unrestricted Driver’s Licence, as a tool of trade vehicle is provided with this role (essential)


• National Police Clearance & Working with Children Check (essential)

About ASA

Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/

About CCIWA

CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.

CCIWA Culture and Benefits

At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We strive to becurious, contemporary, impactful,andrespectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year


• Excellent building facilities


• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program


• Salary Sacrificing - CCIWA is a rebatable employer


• Active Social Club and Charity Initiative

Find out more about our fantastic culture herehttps://cciwa.com/about-us/join-our-team/

Our Commitment to Diversity & Inclusion

CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

Applications close COB Friday, 13th November 2026 and short-listing for this position will commence immediately.

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.

This is an onsite position