Wellbeing Support Officer

Business NSW; Parramatta; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Apprenticeship Support Australia (ASA) is seeking a Full-Time Wellbeing Support Officer for a 12‑month fixed-term contract based from our Parramatta office. The role supports apprentices and trainees, identifying barriers to success and connecting them with the right support services.

This is a virtual-first role with hybrid work 2–3 days in the office, supported by Teams, FaceTime, WhatsApp Video and phone. Parramatta is well served by transport links and the office offers convenient access.

Qualifications

• Experience in customer service, retail, or hospitality environments.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Conduct Progress Contact Visits via video/phone.
• Identify issues affecting apprenticeship/traineeship completion.
• Connect participants and employers with appropriate support services.
• Complete compliance-related spot checks for program participants.
• Assist customers with systems, paperwork and admin requirements.
• Maintain accurate records and data entry; identify business development opportunities.

Skills

Customer service

Stakeholder engagement

Job description

Apprenticeship Support Australia (ASA) is seeking a Full-Time Wellbeing Support Officer (WSO) to join our team on a 12-month fixed term contract, based from our Parramatta office.

In this role, you'll support apprentices and trainees throughout their apprenticeship journey by identifying barriers to success and connecting them with the right support services.

This is a virtual-first role, with support delivered primarily via Microsoft Teams, FaceTime, WhatsApp Video and phone. You'll work in a collaborative hybrid environment, typically 2-3 days per week in the office and the remainder from home following onboarding and training.

Our Parramatta office is conveniently located close to major train, metro and bus services.

Key Responsibilities

Conduct Progress Contact Visits via video conferencing and phone.

Identify issues that may affect apprenticeship or traineeship completion.

Connect apprentices, trainees and employers with appropriate support services.

Complete compliance-related spot checks for Key Apprenticeship Program participants.

Assist customers with systems, paperwork and administrative requirements.

Maintain accurate records, reports and data entry.

Identify and share business development opportunities.

About You

This role would suit someone with experience in customer service, retail, hospitality, call centres, sales or stakeholder engagement who is looking to build a rewarding corporate career.

You'll bring:

Strong customer service and relationship-building skills.

Excellent verbal and written communication.

Sound administration and computer skills.

Strong organisation and time management.

High attention to detail.

A current Australian Driver's Licence (required due to potential future government contract requirements that may involve face-to-face appointments).

About Apprenticeship Support Australia

ASA delivers Australian Government Apprenticeship Support Services as an Apprentice Connect Australia Provider. With over 78 years of combined experience, we support apprentices, trainees and employers across NSW, Queensland, Victoria, Tasmania, South Australia and Western Australia.

At Business NSW, we value diversity and inclusion and encourage applications from people of all backgrounds.

Pre-employment checks including criminal history, references, working rights and qualification verification will apply.